**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** **Summarized Purpose:** Manages the day-to-day responsibilities related to the program training and/or quality functions. Supports the program team, including the quality and training team so that contracted services are provided in accordance with client and company policies and procedures. May interact with the client and internal management teams to strategize on and resolve issues impacting overall performance. Coordinates' administration of training and quality management systems on the program. Develops, coaches and mentors training and quality staff. **Essential Functions:** + Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime. + Oversees all aspects of program training and quality including training coordination and delivery, developing curriculum and documenting and maintaining training records and curriculum. Manages maintenance of program quality systems including procedural documents, quality monitoring, tracking and trending, and quality event management. + Oversees and/or completes development of client reports specific to the program training and quality systems and procedural documents. + Supports program-specific audits and departmental initiatives. + Maintains thorough program knowledge, monitors and ensures compliance with company policies and procedures including SOP's, protocols and other regulations. + Acts as liaison between the client, the program training and quality team and program management for training and quality issues. + Acts as a resource for training and quality staff, as well as for the program management team related to assistance with managing their scope of service. + May function as the trainer or quality specialist to ensure training and quality specific timelines for deliverables are met. **Qualifications:** **Education and Experience:** + Education - PharmD or BSN required + Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1 year). + Quality Review and/or Quality Training experience required + Medical Information or Healthcare call center experience preferred In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. **Knowledge, Skills and Abilities:** + Strong leadership skills + Strong attention to detail and organizational skills + Effective verbal and written communication skills + Excellent problem solving and analytical skills + Demonstrated time management skills and multi-tasking skills + Strong interpersonal and decision making skills + Ability to coach and train staff + Excellent language skills must be demonstrated if the position requires languages other than English + Ability to work in a team environment and/or independently as needed Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.