Manager, Quality, Incoming Inspection (m/f/d) Requisition ID: 70945 Date: Aug 22, 2025 Location: Eschweiler, North Rhine-Westphalia, DE Department: Quality Description: **This role is an onsite position (4 days onsite) in Eschweiler.** **Who We Are:** At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. **Essential Duties and Responsibilities** + Management of incoming goods inspection within quality assurance, considering high security and quality standards + Leadership and development of the incoming inspection team (7 people) + Initiation, management, and support of optimization projects for raw materials and packaging materials in collaboration with suppliers and the global team + Independent identification and resolution of quality issues + Creation of deviations, out of specification (OOS) reports, and process changes, including trend analysis and initiation of improvement measures in the area of raw materials and packaging materials + Central communication point for all internal and external departments regarding goods receipt inspection + Data collection, evaluation, assessment, and trending of quality-relevant metrics for other departments + Preparation of complaints and quality notifications in both English and German, and tracking their resolution + Support of measures within the framework of out-of-specification (OOS) for raw materials and packaging materials, including preparation of necessary reports and documentation, assessment, and approval of CAPA measures in collaboration with the supplier + Execution, documentation, evaluation, and follow-up on actions from internal quality audits + Organization and execution of supplier audits **Education** + Successfully completed studies in the natural sciences or engineering, preferably in chemistry or materials science **Work Experience** + Professional experience in quality management, preferably in the pharmaceutical sector or with GMP experience + Leadership experience in managing teams of 5-10 people is preferred **Preferred Knowledge, Skills and Abilities** + Solid knowledge of MS Office and statistical methods; knowledge of SAP is desirable + Very good knowledge of German and English, both spoken and written + Strong communication and teamwork skills + Very good assertiveness and conflict resolution skills **Travel Requirements** 5%: Up to 13 business days per year \#LI-DJ1 West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.