At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.\n \n

Manager, Provider Regulatory Program Management

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Why We Have This Role

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The role exists to ensure the effective management and compliance of CAHPS (Consumer Assessment of Healthcare Providers and Systems) programs, which are crucial for assessing the patient experience in healthcare settings. By having ownership of these programs, the position plays a vital part in maintaining regulatory compliance, thereby safeguarding the integrity and quality of patient care assessments. Additionally, as a liaison between the client and the Qualtrics technical/engineering teams, this role facilitates smooth communication and coordination, which is essential for the successful implementation and administration of CAHPS programs. Ultimately, the position aims to enhance the patient experience through effective program management and people leadership, making it a key component in aligning healthcare services with patient needs and expectations.

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How You’ll Find Success

\n\nAchieve high customer satisfaction and loyalty, evidenced by successful renewals and expansions of Qualtrics usage among healthcare customers.\nDemonstrate exceptional organizational skills by effectively managing multiple priorities and ensuring timely completion of projects related to CAHPS programs.\nFoster a supportive and empathetic work environment for team members, encouraging their professional growth and success in their roles.\nEmbrace creativity and innovation when facing challenges, proposing inventive solutions to improve program administration and customer experience.\nLeverage industry expertise to provide valuable consultation on best practices, ensuring that clients receive the guidance they need to succeed.\nMaintain a persistent and solution-oriented mindset, committed to overcoming obstacles until clients achieve their desired outcomes.\n\n

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How You’ll Grow

\n\nContribute to Leadership Development: Actively participate in guiding and maturing the XM Success function within Healthcare, gaining leadership skills and best practices from high-level discussions and strategic initiatives.\nInnovate within the Experience Management Category: Engage in building, defining, and promoting the experience management category, solidifying personal expertise while positioning yourself as a thought leader in one of the fastest-growing segments of the experience economy.\nCollaborate with Cross-Functional Teams: Work closely with teams across Sales, Product Management, Engineering, and Professional Services, enhancing collaborative skills and learning how to evolve and scale global service offerings effectively.\nEnhance Technical and Product Knowledge: Develop a comprehensive understanding of the entire suite of Qualtrics solutions, focusing on their specific applications within healthcare, thereby becoming a subject matter expert.\nMeasure and Communicate Success: Regularly communicate team impact and results to key stakeholders, improving presentation and communication skills while showcasing the value of your contributions to the organization.\nSeek Continuous Improvement: Embrace feedback and actively seek opportunities for professional development, fostering a growth mindset and adaptability to promote continuous personal and team success\n\n

 

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Things You’ll Do

\n\nLead and Develop a High-Performing Team: Recruit, mentor, and grow a diverse team of world-class XM Success Consultants, fostering a collaborative and innovative environment that drives performance and results.\nDrive Revenue Growth: Take ownership of the Healthcare Business Segment by focusing on renewing and expanding the existing customer base, developing strategic initiatives to enhance revenue generation within this fast-growing area.\nDefine and Execute Strategies: Create and implement effective strategies for maturing and expanding the portfolio of Healthcare customer accounts, ensuring alignment with business goals and customer needs.\nCultivate Executive Relationships: Build and maintain strong relationships with senior executives in customer organizations, enabling effective program governance, customer advocacy, and the generation of impactful program success stories.\nAct as a Thought Leader: Position yourself as a thought leader in the industry, advocating for customer needs and insights while collaborating with partners to elevate the overall customer experience and enhance program success.\nMonitor and Report on Customer Success: Track success metrics and provide regular updates to stakeholders, showcasing the impact of XM Success initiatives on customer engagement and satisfaction levels.\n\n

 

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What We’re Looking For On Your Resume

\n\n8+ years experience in a combination of strategy, consulting, operations, product management, or an equivalent field.\nExperience working with clients in the Healthcare space is a must.\nWell versed in the understanding of complexities across the US healthcare system within provider segments and what drives their business success. \nPast experience in leading successful teams.\nClient relationship management experience, including having worked directly with C-level/Senior Director+ level stakeholders\nPassion for coaching and mentoring high-performing team members, aimed at developing and accelerating the skills and career trajectory of your team members.\nProven track record of successfully building scalable business operations and delivering key business results. \nStrong prioritization skills with the ability to drive multiple concurrent projects from beginning to end. \nAbility to utilize data and metrics to communicate strategy to internal stakeholders and external clients.\nEntrepreneurial spirit with a high tolerance for ambiguity and complexity.\nAbility to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.\nAbility to have scale impact across the business, thinking holistically about the industry and Qualtrics partnership with our customer base.\nBachelor’s degree with a concentration in science, technology, business, healthcare administration, or a related field.\n\n

 

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What You Should Know About This Team

\n\nThe team consists of a passionate group of leaders working together to operationalize empathy to drive quality improvement and personalized experiences, at scale within our healthcare system. \n\n

Our Team’s Favorite Perks and Benefits

\n\nExposure to senior leadership teams \nCompetitive salary, performance bonuses, and savings investment account.\nQuarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.\nIn-office perks like catered lunch, snack bars, and the ability to bring your dog to work\n$1500 experience bonus to be used for an “Experience” of your choosing every year.\nAmazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.\n\n

 

\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Illinois Annual Pay Transparency Range$152,500—$181,000 USD