Role Summary

This individual will work closely with their team and the end customers to ensure we are providing excellent customer service and meeting (or exceeding!) the customer’s expectations.

Accountabilities

Responsible for a team, including project managers, project engineers, and documentation coordinators, that supports the power, oil and gas marketsMotivate and drive the team to providing an excellent Customer ExperienceDrive and track the team performance related to project quality, delivery, and cost to ensure meeting or exceeding expectationsResponsible for teams’ project execution of day-to-day activities from order reception until customer acceptance/project close outPartner closely with internal and external stakeholders to ensure necessary information is available (contracts, T&Cs, contractual specifications, change orders, budget, customer key communications, etc.)Proactively collaborate with Commercial Operations team to ensure a clean project handoffSupport site and team strategies & objectives by driving team member accountabilityProvide an atmosphere where continual training & education are the norm and high performing associates are retained through understanding their career growth opportunities at FlowserveSupport Operating Model ETO/MTO vision and department’s mission fully and effectively by holding team accountable for their responsibilities and addressing performance obstacles to ensure results are metUse key metrics and team accountability meetings as primary mechanisms for monitoring performance, driving effective execution and managing team responsibilitiesMonitor capacity and load of team, making necessary adjustments to manage demandSupport team members in reviewing customer contracts and mitigating risks for commercial and technical issues as well as in addressing supply chain, manufacturing, testing, or quality issuesWork with the team to maintain a continuous communication with customer about the status of orders, and coordination of customer interfaces (technical interfaces definition and attendance to inspections)Ensure on time projects billing and partner with Finance team to collect cash on timeSupport onsite meetings, testing, onsite supervision, and visits as requiredEscalate all pertinent issues/concerns in a timely mannerOther duties as assigned

Position Requirements

Project Management, Project Engineering + supervisory or team lead experience.Ability to effectively collaborate with both internal and external customersCapability to influence others and lead by exampleExcellent analytical and problem-solving skillsAbility to operate and lead in the day to day as well as maintain vision and focus on strategic, longer-term objectivesStrong conflict management and communication skillsWillingness to travel to internal or external customer sites as neededDegree in relevant field and 15 years relevant experiencePMP Certification Desirable