Manager, Professional Services ANZ
Are you ready to lead a fantastic team of consultants and drive success in a fast-paced, tech-enabled environment?
As a Manager, Professional Services, you will be responsible for managing a team of consultants who deliver implementation, consulting, and training engagements to our clients, and will play a key role in overseeing the success of our professional services offerings.
About the Role
In this opportunity as Manager, Professional Services ANZ, you will:
Lead a team of consultants to deliver software implementation, consulting and training engagements, focusing on developing a strong, inclusive culture where team members are engaged, motivated, and rewarded for their performance and contributions.
Develop and execute departmental plans, allocate resources, and prioritise tasks to achieve business objectives, including contributing to revenue growth through upsell and cross-selling opportunities.
Ensure that team members have the required product skills and knowledge to deliver exceptional service to our clients, and implement a training and development plan to enhance product knowledge across the solutions they implement.
Oversee key internal projects and activities, leveraging your expertise to drive business outcomes and provide management support.
Participate in cross-functional projects and initiatives, representing Professional Services and providing expertise and support to other teams and departments as needed.
Provide pre-sales support to the sales team to help scope and win new business opportunities.
Contribute to the ongoing refinement and development of operational requirements and standards, and participate in initiatives to improve the quality and efficiency of professional services delivered to clients through AI tools.
About You
You’re a fit for the role of Manager, Professional Services ANZ if you have the following required qualifications:
Proven experience in a leadership role, preferably in a professional services or technology-enabled environment
Strong understanding of business operations and process improvement
Demonstrated ability to drive business growth, profitability, and customer satisfaction
Strong analytical and problem-solving skills, with the ability to think critically and strategically
Experience in managing and developing high-performing teams
Understanding of software implementation and delivery, professional consulting services and training engagements
Prior experience of knowledge of tax and accounting domain would be highly regarded.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.