Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management, Business Intelligence

Job Title: Manager, Product Management, Business Intelligence
Location: Dubai, UAE

Position Overview
Mastercard is seeking an experienced professional to join the EEMEA Business Product Management team to manage the Learning & Innovation solutions provided to Mastercard Customers under the Business Intelligence product suite.
The role focuses on enabling Customers’ growth by driving the GTM of education and innovation solutions allowing them successfully compete in a rapidly evolving financial services industry.
You will work closely with internal stakeholders, external partners, and subject matter experts to support the growth of the Business Intelligence product suite in the EEMEA region aligned with Mastercard’s business goals and core values.
Role
•\tUnderstand the products value proposition, target customers, pricing and GTM
•\tDrive Go-To-Market initiatives in the Region
o\tEnsures a clear understanding of the regional needs
o\tIdentifies opportunities to launch new initiatives
o\tLiaise with key stakeholders to socialized new product launches
o\tEnsure regional product readiness (i.e. Legal/regulatory approvals, operational readiness, One Trust, etc.)
o\tDrives new product launched
•\tDrive regional product P&L (revenues target, regional cost target, including billing accuracy)
•\tManage existing market initiatives and customer success
o\tMinimize opt-outs (% opt-outs per engine)
o\tDrive customer win back (#win back, etc.)
o\tIncrease engagement (i.e. # users, #access per users, Activation per customer tier etc.)
o\tDrive upsell pipeline working with Services BD (#closed upsell/total requests received)
o\tIncrease internal awareness (#internal users/ market assessment used by country managers/card comparison used by consumer products team/fintech used by digital team)
o\tExecute the regional 1:many communication (e.g. webinars, newsletter) leveraging agencies (under the global agreement or selecting a local one), collaborating with global team (operating under the global framework)
o\tMonitor performance results (provide KPIs to top management and global team) and measure activities effectiveness
•\tDrive the expansion into new Segments (e.g Processors, Distributors, Fintech, Consulting Companies, governments) supporting deals with distributors and managing the prospect sales pipeline coming from Mastercard services (#deals outside the 1-many/mandated initiatives)
•\tEnsure product relevance for the region:
o\tProvide inputs on topics to be prioritized (which fintechs, which cards, which markets, which industry insights topics, which trainings)
o\tActivate regional internal channels to feed new contents (like marketing researches, become an editor, regional practices thought leadership)
o\tExecute needed localization (like translations when applicable)
o\tCollect regional internal and external feedback to enhance contents and features
•\tEnsure full alignment with global product team
•\tCoordinate regional and global stakeholders (Core, Services BD, Network Sales, Legal, Compliance, etc.)
Support identification of ideas for new products to be developed
All About You
•\t6+ years overall experience in a consulting and/or strategy and/or product management role.
•\tBachelor’s degree required (Master’s degree preferred).
•\tUnderstand the product lifecycle and can support the global product teams in all the relevant phases
•\tAbility to support marketing activities to drive success of the products leveraging all the potential channels
•\tStrong structured problem solving and project management skills, with the ability to oversee multiple complex initiatives simultaneously.
•\tStrong collaboration and ability to partner effectively with virtual, fast-paced teams across multiple regions.
•\tDemonstrated ability to build relationships with both working teams and senior executives
•\tExcellent communicator & ability to influence without authority. Can clearly articulate product concept/value proposition, gather relevant information from interviews
•\tDesire to roll up sleeves and make direct contributions
•\tAbility to identify potential needs to develop / launch new engines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.