**A Little About Us** EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com **Job Description:** We are seeking an experienced Manager of PostgreSQL DBaaS Support and Site Reliability Engineering (SRE) to lead a team responsible for the availability, reliability, and performance of our PostgreSQL Database-as-a-Service platform. This role combines technical leadership, operational excellence, and people management to ensure our DBaaS meets enterprise-grade standards while delivering outstanding customer support. You will drive the evolution of our Hybrid Manager infrastructure, manage escalations from enterprise customers. The right person will be responsible for ticket metrics, meeting service level agreements and best practices. Experience with SOC compliance is a plus. **What your impact will be:** **Leadership & Team Management** + Lead, mentor, and grow a distributed team of PostgreSQL DBaaS support engineers and SREs. + Define career paths, set goals, and provide regular feedback to build a high-performance team. + Foster a culture of ownership, accountability, and continuous improvement. **Operational Excellence** + Oversee 24x7 support and incident management for the PostgreSQL DBaaS platform. + Drive SRE best practices: SLAs, SLOs, SLIs, budgets, incident retrospectives, and postmortems. + Ensure compliance with SOC 2, HIPAA, GDPR, and other regulatory frameworks. + Collaborate with Product and Engineering teams to influence roadmaps and drive platform improvements. **Technical & Strategic Execution** + Own the reliability, scalability, and performance of PostgreSQL clusters in production. + Drive automation of provisioning, monitoring, backup/recovery, patching, and upgrades. + Partner with architecture teams to define best practices for schema design, indexing, performance tuning, and replication strategies. + Guide incident response, root cause analysis, and long-term remediation. + Develop dashboards, runbooks, and playbooks to enhance operational visibility and reduce mean time to recovery (MTTR). **What you will bring:** + 7+ years of experience in PostgreSQL administration, support, or engineering, with at least 3 years in leadership or management. + Proven track record managing DBaaS platforms or large-scale PostgreSQL deployments. + Deep knowledge of high availability, replication, partitioning, and performance tuning in PostgreSQL. + Strong understanding of SRE principles, including monitoring, alerting, incident response, and service level objectives. + Experience with Kubernetes, container orchestration, and cloud providers (AWS, GCP, Azure). + Familiarity with Terraform, Ansible, or similar automation tools. + Strong communication and stakeholder management skills. **What will give you an edge:** + Prior experience managing 24x7 global support teams. + Knowledge of multi-tenant DBaaS architectures. + Experience with security, compliance, and audit frameworks (SOC 2, HIPAA, FedRAMP). + Familiarity with observability stacks (Prometheus, Grafana, ELK, Datadog). + Programming/scripting proficiency in Python, Go, or Bash. EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. \#LI-Remote #BI-Remote