**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Key Responsibilities:** + We are obsessed with our clients - Maintain a strong focus on client satisfaction by actively participating in service delivery, client communications, and continuous improvement initiatives. - Drive operational excellence through optimized planning and accurate resource assignment, in close collaboration with Project Managers (PMs) and Service Delivery Managers (SDMs). - Support strategic initiatives in collaboration with GTM, NTT France and the entire NTT Services organization, to enhance responsiveness, innovation and service quality for our clients. - Contribute to business development efforts, including pipeline reviews and direct involvement in presales engagements. + Together we can do great things and go far - Build strong relationships with your team members, promoting a culture of openness, trust, and confident leadership. - Lead performance management cycles, including annual goal setting, progress reviews, and career development planning. - Design and implement learning and development plans, including support for Performance Improvement Plans (PIPs) when needed. - Engage with FRALUX technical communities and Practice Leads, contributing to knowledge sharing and technical alignment. + We start and finish things - Manage core administrative processes including absence tracking, training requests, overtime validation, and expense approvals to ensure compliance and efficiency. - Champion data quality and enforce best practices and methodologies, promoting consistency, accuracy, and reliability across all team activities. - Monitor and optimize time allocation and team capacity, ensuring balanced workloads and service continuity. + We develop the bests - Drive AI adoption within the team, positioning it both as a core technical skillset and a catalyst for service modernization and innovation. - Lead talent acquisition and retention efforts, identifying staffing needs, opening requisitions, conducting interviews, and ensuring alignment with team and business goals. - Coordinate onboarding and empowerment of new team members, fostering smooth integration, continuous development, and long-term engagement. ​ **Knowledge and Attributes:** + Strong organizational and leadership skills with a proactive mindset. + Excellent communication and interpersonal abilities. + Ability to manage multiple priorities and stakeholders across departments. + Analytical thinking and attention to detail, especially in planning and performance tracking. + Comfortable working in a dynamic, fast-paced IT services environment. + Collaborative and supportive team player with a coaching attitude. ​ **Academic Qualifications and Certifications:** + Bachelor’s degree in Information Technology. + ITIL Foundation certification or equivalent (preferred). + Project Management or People Management certifications are a plus. **Required experience:** + Minimum 10 years of experience in IT services or technical operations, with a broad technology knowledge. + Experience in team leadership or people management. + Familiarity with tools such as Workday, K2, Rydoo, and timesheet systems. + Experience in interviews, mentoring, and leading projects or initiatives. + Exposure to financial planning, forecasting, and business operations in a service delivery context. **Workplace type** **:** On-site Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .