About the Team

The Performance Excellence team is transforming how DoorDash measures and improves quality. We’re building a scalable, automated QA system that delivers real-time insight into every customer interaction—powering faster decisions, better coaching, and a safer experience for customers, Dashers, and merchants. We’ve proven success in support and are now expanding our quality coverage into high-impact domains like Fraud, Integrity, and Risk.

About the Role

As Manager, QA Strategy & Expansion, you’ll lead cross-functional initiatives to bring structured QA systems into new, complex parts of the business. This is a structured generalist role, ideal for someone who excels at driving clarity, building programs from scratch, and working across technical and non-technical teams. You’ll guide initiatives from strategy through implementation—defining new metrics, launching scalable systems, and helping shape the future of QA at DoorDash. You’ll also influence the QA tech roadmap to ensure we’re investing in the right tools and infrastructure for scale.

You’ll report into the Senior Manager of QA Design & Enablement on our Performance Excellence team within the Customer Experience organization.

You’re excited about this opportunity because you will… Lead strategic initiatives to expand QA systems into new areas like Fraud, Integrity, and Risk Partner with Product, Operations, ML, and Engineering teams to define requirements and deliver scalable, high-impact quality programs Help shape the long-term QA tech roadmap and prioritize key investments in automation and infrastructure Bring clarity and structure to ambiguous problems, aligning stakeholders and driving execution end-to-end Build systems, workflows, and documentation that make new QA capabilities measurable, actionable, and sustainable We’re excited about you because… You have 6+ years of experience in generalist roles such as program management, strategy, operations, or product ops You’re a structured thinker who thrives in ambiguity and can turn vision into execution You’ve led cross-functional programs that span technical and business teams You bring strong analytical and project management skills, with a bias for clarity, impact, and velocity You have experience launching  new systems, processes, or capabilities from scratch Hands- on experience with OpenAI/ChatGPT prompt design or large-scale conversational analysis is a strong asset You’re passionate about building systems that improve quality, trust, and performance at scale

We expect this position to be filled by 9/23/25.

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