About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

The Senior Manager of Quality Control, Boarding, and Implementation plays a strategic leadership role overseeing end-to-end quality assurance, client onboarding, and implementation processes. This individual ensures operational excellence, seamless client experiences, and continuous improvement across systems and workflows. The ideal candidate combines technical acumen, strong people management skills, and a sharp eye for process optimization.

Key Responsibilities:

Quality Control

Lead the development and enforcement of quality standards across operations, ensuring compliance with internal policies and external regulations.

Implement continuous improvement initiatives to enhance accuracy, efficiency, and client satisfaction.

Monitor KPIs and audit results to identify trends, root causes, and opportunities for corrective action.

Collaborate cross-functionally with product, engineering, compliance, and support teams to resolve quality-related issues.

Client Boarding

Own and optimize the end-to-end client onboarding process to ensure timely, accurate, and positive client experiences.

Oversee team workflows, resource planning, and onboarding metrics.

Work closely with sales and account management to understand client needs and expectations before transition.

Design and implement scalable onboarding frameworks, playbooks, and tools.

Implementation

Lead the implementation of new client accounts, integrations, and services.

Serve as a senior escalation point for implementation challenges, ensuring timely resolutions.

Coordinate cross-functional teams to execute projects on time and within scope.

Ensure documentation, training materials, and internal communication around implementations are clear and up-to-date.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”