Welcome page Returning Candidate? Log back in! Manager, Patient Services Job ID 2025-11101 # Positions 1 Job Type Temporary (Full-Time) Career Level Experienced, Management Years of Experience 3 Job Description

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

 

CARE AND BE CARED FOR - THIS IS YOUR HOME
Reporting to the Director, Patient Services, the Manager position is responsible for the implementation of the strategic and operational directions associated with the management of Ontario Health atHome Programs.

What will you do?

Manages the delivery and access to coordinated, quality community health careResponsible for the supervision, leadership and guidance of employees within a multi-disciplinary teamImplements and maintains services standards and monitors service levels to ensure effective resources allocationIdentifies critical service delivery issues and refines services for the patient population as neededParticipates, supports and/or leads in planning, implementing, managing, and evaluating patient service delivery programsActs as the primary contact for patient/family complaints or MPP concerns, in collaboration with Quality and Risk staff, on issues not resolved by Care Coordinator or team memberManages complex, difficult patient issues and complaints not handled in a routine mannerAccountable for the day to day operational decision making for the portfolioMonitors and reviews caseload statistics and indicators for assigned portfolio and teamOversees the utilization of purchased patient services for their assigned team in collaboration with their colleaguesEstablishes and maintains effective relationships with service providers in the area to deliver quality patient careMaintains awareness and understanding of current and changing community and health care system needs and impacts to improve or provide more efficient service deliveryUtilizes data from technology to review performance of direct reports, and as a basis to recommend change that will result in improvements to patient care. Provides advice and guidance to staff in managing difficult or unusual casesOn-call duties related to area of responsibilityOther duties as assigned

What must you have?

University degree in a healthcare discipline; Master’s degree an assetMembership and in good standing as a Regulated Health Professional (RHP) with their applicable College. Must maintain their membership as an RHP.Minimum 3-5 years progressively responsible experience in health careManagement experience in a unionized environment with direct experience with change management preferredA minimum of 3 years of supervisory/managerial experience preferredExperience and working knowledge of care delivery in community and health care environmentsValid driver’s license in Ontario and access to reliable personal transportationPossess strong critical thinking skills with a positive solution focus

What would give you the edge?

Experience managing a team in a hybrid work model environment.Experience working with diverse, multicultural patient groups in community settings.Experience managing in a unionized healthcare and community care environment is an asset.Preference will be given to candidates who are proficient in both official languages.

Hours of work:
Monday to Friday 8:30am to 4:30pm (37.5 hours per week)

Position location and travel:

Hybrid work model, subject to change.

 

The position may involve travel throughout the Central East geographic region. A valid Ontario driver's license and access to a reliable vehicle are required.

What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

Attractive comprehensive compensation packages and benefitsValuable development opportunitiesMembership in a world class defined benefit pension plan

Who we are
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

 

Date Posted: July 25, 2025

Closing Date: August 1, 2025

Job Type: Temporary Full-time up to 12 months 

Division/Department: Patient Services

Branch: Waterloo Wellington

Salary: $108,339.33 - $129,362.92 annually

Group: Management

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