About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As the Manager, Operations, Commercial Facilities, you will be responsible for leading your regional Maintenance and Small Works Projects teams, ensuring Rivian’s commercial locations (service centers, parts distribution centers, and retail spaces) operate seamlessly and deliver an outstanding customer experience. You will be instrumental in overseeing site improvements, managing maintenance escalations, and supporting continuous improvement and training. This role is critical for fostering strong communication with local site teams, vendors, and landlords, while upholding Rivian’s high standards throughout the process. Additionally, you will ingest and act on special requests, support the implementation of large-scale programs and drive ad hoc projects, collaborating cross-functionally to champion operational excellence. Responsibilities Lead, mentor, and develop a small team of Maintenance and Small Works Projects Coordinators/Specialists, fostering a high-performance culture and ensuring effective task delegation and execution. Establish and maintain strong relationships with cross-functional stakeholders. Intake, validate, and prioritize special requests and site improvement initiatives. Manage vendor relationships and service level agreements (SLAs) for maintenance, repairs, and facility services to ensure quality, reliability, and cost effectiveness. Track and report key performance indicators (KPI’s) for inclusion in Quarterly Business Reviews (QBRs). Review and approve purchase requisitions and operating expenses; identify and report any inconsistent data to determine impact and/or accuracy of expenses. Ensure all maintenance and project escalations are responded to within a timely manner and while exceeding Rivian expectations. Assess as required and take the necessary corrective action. This includes providing emergency response support. In partnership with the Strategic Operations team, support the implementation of facilities operations programs and procedures needed to keep Rivian commercial facilities operating with maximum effectiveness and adhering to brand standards. This includes hosting formal and ad-hoc training for local site teams. Update and maintain accurate records and official documentation for your respective region. This can include renewals of regulated documentation. Track, delegate, and complete project and site audit action items to ensure compliance with Rivian standards, safety regulations, and operational best practices. Conduct and attend potential site visits and warranty walks. Review and understand lease-related documentation; manage requests and relationships with landlords/property managers, escalating to Lease Administration/Real Estate as needed. Provide supporting documentation for lease renewal process. Qualifications 4-5 years of facilities and/or project management experience. Minimum 3 years of people management experience Experience supporting retail and/or service center maintenance and operational programs is a plus. Strong customer service background in fast-paced, dynamic environment Demonstrates excellence in organizational skills, with the ability to perform and prioritize multiple tasks seamlessly while maintaining high attention to detail. Creative and effective problem solver. Knowledge with CMMS software and project management tools. Proficient with Google Suite tools. Proven project management skills, including knowledge of project management vocabulary and terminology Skilled at managing third party vendor relationships to ensure performance and accountability. Capable of delivering senior leadership-level communications. Experience reviewing lease documents and working closely with landlords/property managers is a plus Highly motivated, self-starter, with the ability to shift focus very quickly and adjust to rapidly changing priorities Excellent verbal and written communication skills, strong critical thinking skills; training experience is a plus. Ability and willingness to travel up to 30% as needed Pay Disclosure Salary Range for El Segundo, CA based applicants: $125,000 - $156,200 annually (Actual compensation will be determined based on experience, location and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.