Job Summary

Job Description

What is the Opportunity?

The Manager, Operational Analysis is responsible for driving data-informed decision-making and continuous process improvement across Client Acquisition Services. This role leads the development and monitoring of operational performance metrics, supports root cause analysis, and ensures alignment with strategic goals. The manager collaborates with cross-functional teams to enhance service delivery, efficiency, and compliance through analytical insights.

As a people leader, this role will establish clear performance expectations, provide ongoing feedback, and support career development for team members. The manager will promote cross-functional collaboration and build strong working relationships across business units to support enterprise priorities.

As part of the second line of defense, this role will be responsible for identifying and analyzing performance trends, diagnosing root causes, and leading the team in the implementation of operational efficiency improvements. The manager will ensure that process improvements are monitored, action plans are developed, and accountability is maintained across teams.

What will you do?

Key responsibilities include building and managing operational reporting, identifying performance trends and productivity metrics, and driving action plans that improve process effectiveness.            

Develop, monitor, and manage dashboard reporting and SLAs:Create/pull, prepare commentary and distribute reports (with approval)Analyze reports (trends, anomalies)Collaborate with Process Owners and Operations Leaders to identify process efficiency opportunities and/or mitigate negative trends.Actively manage and monitor reports to identify/anticipate issues to be addressed.Analyze operational process challenges and use data to identify/anticipate areas of concern.  Share and present recommendations to drive change and improve efficiency.

What will you need to succeed?

Must Have

Post Secondary Education or the equivalentVery strong Microsoft Excel and PowerPoint Presentation skills required, (with data mining skill and ability to explore new technologies to enhance the delivery of financial informationStrong team and people management skills, and ability to play a leadership role across a wide group of peersKeen sense of numbers and strong analytical skills with ability to multitask and handle high-pressure executive level requests on a continuous basis.

Nice to Have

Experience in Insurance, preferably life insurance, group & individual benefits and/or both.Industry designationsChange Management experienceProject Management experience

What’s in it for you?

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your business and career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity and grow your business

Job Skills

Business Appraisals, Business Process Design, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Organizational Change Management, Process Management, Time Management, Waterfall Model

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-24

Application Deadline:

2025-08-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.