Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
About the role
The Manager, Netflix Technology Experience (APAC Studio) helps lead our remote Support function across our Pitch to Play space. This role will lead a group of individual contributors in the APAC region across a multitude of functions in partnership with global peers. This individual helps define the strategy for the group with a focus on user experience while ensuring operational excellence. The Manager will guide their team through a fast paced and consistently evolving business focusing on data and impact to best prioritize what is best for Netflix.
A key focus for this role will be to understand, anticipate, and harness the transformative potential of AI and automation, ensuring that our teams are equipped to leverage emerging technologies to enhance efficiency, user experience, and business impact.
Responsibilities:
Lead a multidisciplinary team of IT professionals focused on maintaining an industry leading user experience
Ensure operational excellence and leverage data to inform key business decisions and strategic requirements
Provide inclusive leadership to the team promoting organizational health
Strong collaboration and partnership with cross-region peers to help drive a global strategy when possible
Manage and forecast annual needs across budget, workforce, and portfolio
Develop and maintain cross functional partnerships ensuring candid feedback and alignment on projects and initiatives
Set team goals and success metrics to maintain a highly impactful organization
Champion the adoption and integration of AI-driven solutions and automation, proactively identifying opportunities to enhance support operations and user experience through emerging technologies
Flexible working in a hybrid capacity with occasional travel across the region
Skills & experience:
Experience leading large distributed IT Operations teams across multiple functions and/or domains (Production/Post-Production experience a plus)
Proven track record building and maintaining a healthy diverse and inclusive organization
Strong technical background with a balance of strategic and operational mindset
Experience in making informed and agile decisions at the global/regional/country level and high velocity execution
Expertise in utilizing metrics and data to analyze and assess business priorities, drive decision making and setting strategy, and measure success toward organizational goals
Knowledge of forecasting and budgetary management within an IT organization
Strong foundational understanding of IT infrastructure, networking, cloud and SaaS applications, and operations with Google G Suite experience
Familiarity with fundamental networking/distributed computing environment concepts; local and network based user and group accounts and permissions
Knowledge of Security best practices and leading through change in a safe and compliant manner
Demonstrated curiosity and experience in AI, automation, and emerging technologies, with the ability to assess their impact on IT operations and drive adoption to future-proof the organization
Able to communicate to executive audience and across large teams of individual contributors
Understands, advocates, and embodies the company values
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.