Welcome page RETURNING CANDIDATE? LOG BACK IN Manager, National Operations Job Locations US-WI-Milwaukee Posted Date 11 hours ago(8/15/2025 4:55 PM) Requisition ID 2025-19556 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time Overview

Will oversee the business operations processes for assigned national account. They are responsible for all aspects of the operation, ensuring that all contractual goals and SLA’s are achieved within the budgetary parameters of the contract. This individual works with the Regional Vice President of Operations or the Director of Operations to develop strategic operating plans specific to the client base. Also responsible for the implementation of policies and procedures within the account. Oversees the timely and effective resolution of all services issues while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities Responsible for the long-term, strategic relationship with the client and client vendors (if needed)Work closely with client contact & staff to identify the client’s strategic goals & implement an action plan to achieve stated goalsIdentify areas of opportunity to grow the CBPS business footprint within the assigned client accountAchieve stated financial goals and objectives of the client and CBPSIdentify operational efficiencies to drive cost reductionProvide solutions that include traditional outsourcing services such as mail, copy, and office services, but will also focus on high end services such as print, records management and imagingHelps prepare and present professional proposals/service solutions specific to the client’s needsStays at the top of the industry in terms of knowledge of solutions, current technology, competitive landscape, vertical market applications, etcEvaluates and resolves high priority and complex problems with clients, vendors, and internal professionals in a proactive, responsive and mutually productive environmentRelationship integration within clients core strategic business units and application stakeholdersDevelops and grows CBPS staff to advance operational and customer service excellence Qualifications BS required / MBA preferred or comparable work experience10+ years of account management experience for national / major accountExcellent customer service and professional attitude a mustExceptional knowledge of the outsourcing business and deep industry knowledge requiredAdvanced knowledge of office technology and applicationsStrong presentation skillsStrong written and verbal skills a mustOversees the overall activities at the national account sitesMay manage other account support staff as neededWorks with MAM’s, AM’s & SM’s to make sure that all required services are provided to the client as stated in the contract and/or SLA’s

 

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

Travel is required nationally and may be extensive at times

 

What We Offer:

An opportunity to join an established team and be part of a successful and proven global organization!A competitive compensation program!Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!Employee discounts on Canon products & vendor discount programs for employees! World-Class Training & Career Development Programs! Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox. Application FAQs

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