Overview Are you ready for what’s next, now? We’re looking for a Manager, NA Renewal Operations Team for our office in Alpharetta, GA. The position is full-time. You’ll join an awesome team to support our growing customer base. About the role The North America Renewals Manager is a trusted advisor to sales and account management who leads a team of Customer Advocates responsible for ensuring accurate and timely renewals. This role is pivotal in solving cross-functional customer issues, and executing growth initiatives, with a focus on recurring revenue growth. This role acts as a strategic advisor and operational liaison between Sales, Renewals, Billing, Finance, and Collections to ensure customer concessions—such as pricing adjustments, billing corrections, and renewal accommodations—are evaluated, approved, and executed efficiently. You will play a critical role in balancing customer satisfaction with financial governance, ensuring that concessions support long-term retention while safeguarding revenue and profitability. You will also: Analyze team performance and customer data to determine revenue growth opportunities Manage daily, monthly, quarterly, and annual targets for the Renewals team. Lead and manage the post-deal customer concession process across North America. Collaborate with cross-functional teams to assess and execute pricing adjustments, renewal concessions, and billing resolutions. Ensure all concessions comply with financial controls, governance policies, and profitability standards. Analyze financial and operational impacts of concession requests, escalating high-risk cases when necessary. Maintain accurate documentation and provide regular reporting on concession trends and financial exposure. Partner with leadership to improve governance frameworks and minimize revenue leakage. Support strategic renewal negotiations by advising on concession structures and approval thresholds. About you: 2+ years’ experience leading customer-facing teams Able to operate successfully in a lean, fast-paced organization Experience working within a high-growth, technology company Strong written and verbal communication skills, with a track record of supporting a variety of stakeholders Exhibits sound business judgment and a proven track record of taking ownership, leading data-driven analyses, and providing clear answers to complex problems Motivated self-starter, proactive and action-oriented Ownership mentality with a track record and ability to “get things done” Strong problem solving and collaboration skills Experience in prioritization of deliverables and tasks What’s in it for you? Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.   About Aptean At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.