Manager, Membership Partner Performance Share on: + **Locations** + Billund, Denmark + Copenhagen, Denmark + **Job ID** 0000026166 + **Category** Sales, Marketing & Product Management **Job Description** **Are you interested in helping to transform the LEGO® Membership’s partnership performance management, to drive data-driven decisions, and join a values driven company in an exciting global role?** Are you passionate about turning data into impact? As Manager Membership Partner Performance, you’ll play a pivotal role in driving our membership expansion within Membership & Personalisation. **Please note:** This role is based in our Copenhagen HUB, and we offer a hybrid working model, which includes 3 days in the office and 2 days working from home. _As we approach the holiday season, please note that there may be delays in the recruitment process. We thank you for your patience and understanding during this period._ **Core** **responsibilities** + Lead performance management for Membership Expansion across LEGO branded and non-branded channels, by developing reporting structures, assisting in defining pertinent metrics, and aiding in improving performance initiatives + Support the delivery of high-quality reports on a regular basis, covering the latest performance insights on membership expansion to drive data-driven decision making, in close partnership with the Membership Expansion team + Support the briefing and/or creation of self-service dashboards, to facilitate speed and transparency in performance updates + Support the (annual) forecasting & target setting process of Membership & Personalization, providing input into cases for membership expansion, in close partnership with Membership Demand Forecasting & Finance + Partner with the Membership Operations team on member feedback & satisfaction tracking across non-branded channels, and help synthesize into overall membership performance **Play your part in our team succeeding** You’ll enhance partnership performance frameworks, generate actionable insights from our growing member base, and deliver compelling, data-driven reports—both regular and automated—that fuel smarter decisions and faster growth! This is your chance to help shape how we grow and engage our members in a more personalised and impactful way. You’ll report directly to the Senior Director, Performance, Development & Decisioning. **Do you have what it takes?** + Solid experience working in performance management, insights and/or analytics (with experience in Adobe Analytics or similar, SQL based databases and PowerBI or Tableau) + Experience in Excel is a requirement, SQL strongly preferred + Strong structured problem solving & communication capabilities + Excel at crafting clear, concise and actionable insights from multiple data sources to answer business questions + Understanding of loyalty programs, personalisation, and CRM + Enthusiastic and positive approach, dedicated to overcoming challenges; positive mentality, prioritizing quality, efficiency, and operational excellence + Open, collaborative communication style, with experience working across cultures and time zones to build connected, sustainable relationships regardless of organizational structure \#LI-SG2 \#LI-Hybrid Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. **What’s in it for you?** Here is what you can expect: **Family Care Leave** - We offer enhanced paid leave options for those important times. **Insurances** – All colleagues are covered by our life and disability insurance which provides protection and peace of mind. **Wellbeing** - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. **Colleague Discount** – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. **Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. **Workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. **Join the LEGO® team today.**