Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Marketing Strategic Operations team is charged to drive value by effectively and efficiently running the business of marketing, enabling an optimal colleague experience. This includes Business Management, Process Management, Change Management and communication, Knowledge Management and Business Application Management on behalf of North American Marketing, Customer Experience and US CAPA.

Job Details

This position reports to the Senior Manager, Marketing Strategic Operations. The successful candidate will play a key part in turning data into insights, driving cross-functional collaboration, and enabling process excellence. With the implementation of Adobe Workfront, we are entering a new phase of visibility and accountability for our marketing campaign execution process, and we’re looking for someone eager to make sense of it all. This person will also help champion process simplification work, assess the impact of initiatives holistically, and contribute thought leadership in the Marketing and Creative Operations space.

The candidate must be a self-starter who can exhibit strong data and reporting abilities, excellent judgement, and will have demonstrated ability for managing business process, identifying and implementing process improvement opportunities and delivering outcomes that positively impact the organization.

Responsibilities include:

Own the development of reporting and insights tied to marketing campaign execution data from Adobe Workfront.

Analyze performance metrics such as task duration, speed to market, handoff delays, and process adherence.

Identify data quality issues and drive remediation efforts.

Build dashboards and visualizations to help stakeholders monitor progress and risks.

Collaborate with technology partners to enhance data access and reporting capabilities.

Serve as a key team member in process simplification pods, using Agile methodologies to drive improvements.

Facilitate cross-functional collaboration to document current-state pain points and co-create solutions.

Help run Agile ceremonies as needed (e.g. retros, reviews, standups).

Track and report on simplification milestones and outcomes.

Assess and quantify the impact of process improvement initiatives on speed and efficiency.

Work with stakeholders to estimate cycle time reductions (e.g. days saved) tied to roadmap initiatives.

Build measurement frameworks and communicate value to leadership and partners.

Continuously refine KPIs tied to process performance.

Stay current on emerging trends in Marketing and Creative Operations, including workflow technologies, operating models, and governance best practices.

Manages, owns and updates procedures and collaborates with Governance and Control teams in managing any risk withing our procedures. Ensures alignment of procedures with enterprise audit standards 

Act as a process SME on functional process improvement opportunities to ensure alignment to our marketing campaign execution methodology

Job Requirements

3–5+ years of experience in marketing operations, process improvement, data analytics, or related fields.

Familiarity with workflow platforms (e.g. Adobe Workfront, Jira, Asana) and marketing campaign processes.

Strong analytical skills and ability to translate data into actionable insights.

Experience with Agile working models or supporting cross-functional improvement pods.

Proven ability to assess operational impact (e.g. speed to market, process cycle times).

Passion for Marketing/Creative Ops trends and curiosity about workflow innovation.

Strong collaboration, communication, and storytelling abilities.

Experience in identifying and implementing improvement projects of varying size and complexity, potentially impacting people, process, and technology

Proven ability to see business processes through the customer/employee lens

Excellent communication skills – professional, confident, transparent and concise communicator

Ability and comfort working with and building employee facing applications such as Sharepoint, Confluence and Connections

Strong facilitation, negotiation, conflict resolution and influencing skills

High degree of organizational awareness; understanding of where to engage to efficiently manage issues

Specific Educational Requirements/Accreditations:

Post-Secondary education

Skills Category

Data Analysis & Reporting

Excellent written, verbal and presentation skills

Process Management/Six Sigma

Change Management

Time Management

Business Partnering

Effective Communicator

Impact & Influencing

Organizational Intelligence

Interpersonal Skills

Resilience

Facilitation skills

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet