At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.

As the Manager, Marketing Contractor Program Office, you will own the end-to-end strategy, operations, and performance oversight of the Marketing Operations Analyst (MOA) program. This includes managing vendor relationships, driving workforce planning, and ensuring readiness, quality, and scale across the MOA population.  You’ll serve as the central point of leadership and coordination across internal teams, vendor partners, and MOA leaders, ensuring the program runs with operational rigor and delivers consistent, high-impact results. This role is critical to enabling enterprise marketing execution and aligning talent to the most pressing marketing needs with speed and precision.

Key Responsibilities

Lead vendor relationships in partnership with Global Sourcing & Marketing (GSM), establish consistent contract terms, and act as the primary escalation point between MOA leaders and vendor contacts. Serve as a strategic advisor to capability and marketing teams, aligning MOA staffing with evolving business needs, managing turnover, and supporting pathways for conversion to FTE where appropriate. Oversee the MOA candidate pipeline in coordination with vendor partners, streamline interview processes, and ensure all new hires are fully set up for success from Day 1. Define and manage performance KPIs across the MOA population, facilitate regular touchpoints with team leaders, and address trends or challenges to ensure program excellence and accountability. Lead the MOA Program Office strategy, ensuring structure, governance, and best practices are embedded across the entire MOA lifecycle. Champion continuous improvement and alignment across internal stakeholder groups.

What we are looking for:

A strategic operator who can design and manage scaled programs with measurable impact Experience leading third-party vendors or agency partnerships, ideally in a marketing or operations context Strong cross-functional leadership and ability to influence without authority Clear communicator with the ability to synthesize complex information and drive clarity across teams Comfort with KPIs, dashboards, and performance data to manage workforce outcomes A process-minded leader who balances speed with structure and rigor

 

Minimum Qualifications:

Relevant years of experience in program management, operations, marketing strategy, or workforce planning Experience managing or influencing external vendors or staffing partners Strong analytical and communication skills; ability to drive alignment across senior stakeholders Experience designing scalable programs and frameworks in fast-paced, matrixed environments Proven track record of improving operational effectiveness and driving accountability across distributed teams

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.