The primary responsibility of the Loan Center Fulfillment Manager is to ensure proper management, oversight, and service delivery of a team responsible for post-approval loan activities according to predefined procedures and processes under existing service level agreements on volumes, quality and turn times. Oversight includes services provided primarily to three national business lines, including due diligence on proposed borrowing entities, documentation of approved loans, and boarding of loans onto the AFS loan accounting system in a high production volume environment. Additionally, this position ensures projects and processes related to loan closing and data validation are properly managed and executed. Position Responsibilities: Operations/Production Management Ensure that all loan closing and data processing functions are completed in an accurate and timely manner. Manage and take ownership over all aspects of commercial loans from loan approval through closing, including communication with internal customers, engagement of third parties, communication with bank counsel, resolution of prerequisites to closing, coordination of closing, and capture of required data. Identify and resolve process or business-related problems that are obstacles to loan closing. Assist in driving efforts to standardize and improve quality and timeliness of production activities across Fulfillment team. Leverage data to manage process results, including taking steps to correct/improve variances or issues, along with recommending procedural changes to improve. Effectively report operational performance results with respect to loan closing activities. Deliver products with highest level of quality customer service. Project Identify opportunities for process efficiencies. Lead and participate in projects needed to design and implement the post-approval loan processes, integrate the process with data validation activities, and thereafter to continuously improve service delivery. Assessing upstream and downstream impacts of loan closing and data validation policy and procedures. Risk Management Identify risks associated with loan closing functions, and act to:
Develop documented policies, procedures and process maps. Establish training and education programs for the fulfillment staff. Oversee effective exception and escalation process. Manage and resolve assigned audit issues. Consult on loan closing and data integrity issues for other banking departments Compliance with applicable regulations in processes and procedures. Escalate any non-compliance concerns.
Position Qualifications: Bachelor's Degree or High School Diploma/ GED and 6 years of relevant work experience 5 years of experience in customer service and/or operations 5 years of experience using Microsoft Office Products including Excel, Word, and Power Point 4 years of experience in Banking, Financial Services, or a similar field 2 years of experience with commercial or consumer loans Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer – disability/veteran.