Amazon Ads is expanding its Live Events program and seeks an experienced Campaign Operations Manager to lead and develop teams in Costa Rica and Bangalore, India. This role is crucial in managing ad campaign creation, trafficking, and launch processes.

About Live Events at Amazon Ads:
Our Campaign Operations for Live Events team works diligently to ensure flawless advertising setup for various live events, with a current focus on sports-related content. We support major events such as Thursday Night Football (TNF), NBA and WNBA, Nascar, UEFA Champions League (UCL), and more.

Join us in shaping the future of live event advertising at Amazon!

Key job responsibilities
Team Leadership & Development
• Lead and develop teams responsible for campaign building and execution/trafficking
• Mentor and grow a team of campaign managers supporting Live Events advertising
• Drive operational excellence in a process-driven environment
• Optimize team performance to ensure defect-free campaign delivery

Performance Management & Analytics
• Develop and maintain performance dashboards to track team metrics and KPIs
• Monitor and analyze team performance metrics
• Partner with Program Management on defect prevention strategies
• Provide operational support to maintain high-quality customer and advertiser experiences

Documentation & Process Improvement
• Create and maintain strategic vision documents for campaign operations
• Develop comprehensive onboarding materials for new hires
• Create refresher training materials for existing team members
• Design and document testing protocols for new workflows
• Maintain up-to-date operational procedures and best practices