About the role:

The Manager, Learning & Development is responsible for managing a portfolio of learning initiatives that build core and future-ready professional skills across the organization. Reporting to the Senior Manager, this role collaborates with stakeholders across functions and geographies to design, adapt, and implement scalable development solutions that align with enterprise skill priorities. The role requires strong project ownership, creativity in learning design, and the ability to deliver experiences that drive real behavior change.

Key Responsibilities:

Manage a book of work focused on professional skills development (e.g., communication, problem-solving, collaboration, adaptability).

Design, curate, or adapt learning experiences aligned to the professional skills strategy under the direction of the Head of Professional Skills.

Partner with content vendors, platform teams, and instructional designers to ensure effective and engaging learning assets are delivered.

Coordinate and support the rollout of new learning initiatives, ensuring alignment with broader L&D and business goals.

Develop learner communications, guides, and engagement strategies to support program launches and adoption.

Collect and analyze feedback and data to improve content relevance, accessibility, and learner outcomes.

Ensure consistency and scalability across delivery formats and business audiences.

Stay current on learning trends and professional skills research to bring new ideas to the team.

Facilitate high-impact learning experiences across in-person and virtual formats, using proven adult learning principles to engage participants, drive behavior change, and reinforce application of skill in the workplace.

Qualifications:

4+ years of experience in learning and development, talent development, or program management.

Experience working with or developing professional skills content in a corporate environment.

Strong project management and execution skills, with the ability to juggle multiple priorities.

Excellent communication and stakeholder engagement skills.

Comfort working in a matrixed environment and adapting to direction while owning independent workstreams.

Familiarity with digital learning platforms and content vendors preferred.

Passion for helping employees grow and succeed through practical and accessible development.

Experience facilitating learning sessions, team development experiences, and leadership programs in a corporate setting.

Lean, Six Sigma experience high valued.

For positions based in New Jersey, the base salary range is $94,800 - $132,700. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

#LI-CY1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

HR - Human Resources

AIG Employee Services, Inc.