Responsibilities\nUndertake responsibility for resolving customer issues, ensuring clear understanding of the customer’s expectations and requirements.\nConduct regular visits to review service performance with the customer.\nLiaise at the appropriate level to ensure customer retention, development and growth of new business.\nWork with the other functions and business’s eg Transport, HR, IT, Finance, Marketing to achieve common outcomes.\nManage the team to enable achievement of agreed revenue, profitability and other performance targets.\nDevelop annual customer business plan that support the agreed strategies.\nEnable and manage the achievement of service performance that meets or exceeds customer expectations.\nContinually review and improve business processes to improve productivity and add value to DHL services.\nPlan, organise and direct an efficient and effective function.\nDevelop IKOs/KPIs with team members and monitor individual performance.\nIdentify training needs and opportunities to develop a highly skilled functional department.\n\n

 

Qualifications & Requirements  \nBachelor's Degree in Business Administration or equivalent\nMinimum 5 years experience within Supply Chain / 3rd Party Logistics in Key Account Management\nIdeally previous experience within the product market of the division.\nAble to converse, read and write English & Mandarin at a professional level is a must\n