Kyiv, Ukraine
9 days ago
Manager, IT Infrastructure Systems Operations

IT & Security Site Lead supporting Alcon Ukraine, you will be trusted to ensure seamless IT infrastructure operations and implement robust site security measures at our Kyiv office. In this role, a typical day will include:

Collaborating with local, regional, and global IT and Security teams to solve infrastructure challenges and uphold Alcon’s global standards

Leading the resolution of on-site IT issues, coordinating hardware lifecycle management, and supporting users with hands-on technical troubleshooting

Managing critical IT infrastructure at the site (LAN, telephony, printing, end-user devices, meeting room technology) and acting as point of contact for escalations

Driving compliance with Alcon’s global Information Security (IS) and Infrastructure Architecture (IA) policies, and managing execution of local remediation plans

Acting as Global Security Champion for Ukraine, coordinating annual security assessments, contractor oversight, incident management, and emergency response alignment with HSE

WHAT YOU’LL BRING TO ALCON

Education: Degree in Computer Science, Information Technology, or related discipline

Experience: 7–10 years of technical IT support experience; background in regulated industries (ideally medical devices) strongly preferred

Technical Skills: Deep knowledge of Microsoft End User Computing, LAN/WAN, telephony, security systems (CCTV, access control), and vendor coordination

Behaviors: Performance-driven, highly service-oriented, problem-solver with strong communication skills and comfort working in both local and global teams

Languages: Fluent in English and Ukrainian

HOW YOU CAN THRIVE AT ALCON

Make an Impact: Be the face of IT and Security at Alcon Ukraine – ensuring business continuity and protecting our people and assets

Work Autonomously: Manage end-to-end local operations with full ownership, while collaborating cross-functionally across global teams

Challenging & Meaningful Work: Contribute to the success of a purpose-driven company advancing eye care in more than 140 countries

  

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