The Manager, IT is responsible for leading and managing a team of Infrastructure Engineers, with a focus on ensuring the reliability, performance, and scalability of the company's services and infrastructure. This role involves a combination of technical expertise, leadership, and collaboration to meet the organization's reliability and availability goals.    Essential Duties & Responsibilities Lead, mentor, and develop a team of Infrastructure Engineers, providing guidance and support in their daily work. Set clear performance goals and expectations for the team and conduct regular performance reviews.  Lead the design and implementation of AWS cloud infrastructure solutions, ensuring scalability, reliability, and security. Develop and implement strategies for both on-premises and AWS cloud environments. Oversee the installation, configuration, and maintenance of AWS cloud services and related software. Manage AWS resources such as EC2, S3, RDS, VPC, and IAM. Monitor cloud system performance and conduct regular performance tuning to ensure optimal operation using CloudWatch Implement and manage high availability and disaster recovery solutions in the cloud. Incident Management: Develop and maintain an incident response plan to minimize downtime and service disruptions. Lead the team in responding to and resolving critical incidents, ensuring post-incident reviews to prevent future occurrences.  Monitoring And Alerting: Implement and maintain robust monitoring and alerting systems to proactively identify and address performance and reliability issues. Continuously refine alerting thresholds to minimize false alarms and maintain service reliability.  Automation And Tooling: Drive the automation of operational tasks, such as deployment, configuration management, and scaling, to improve system reliability and efficiency. Evaluate, implement, and maintain appropriate tools for monitoring, logging, and incident management.  Manage the integration and migration of on-premises infrastructure to AWS cloud. Perform advanced troubleshooting and root cause analysis for complex cloud system issues. Provide technical support and guidance to the team and other departments. Maintain comprehensive documentation of system configurations, changes, and procedures. Generate regular reports on system performance, security, and compliance. Manage relationships with vendors and evaluate new products and services. Ability to adapt and knowledge to of hybrid environments (On prem & cloud). Coordination and follow up with Multiple Vendors like MS, Dell etc. Manage and administer Office 365 tenants, including user provisioning, license management, health, performance, security and access controls. Configure and troubleshoot Exchange Online, including mail flow, mailbox migrations, and security features. Support and troubleshoot Office 365 applications and Outlook issues; stay updated with the latest features and updates. Collaborate with IT teams to integrate Office 365 services with on-premises systems and other applications. Implemented and managed Microsoft Intune for device management, including deployment, configuration, and policy enforcement.