The Manager acts as a Point-Of-Escalation with various stakeholders to ensure that SimCorp Dimension (SCD) is reliable and accurate. The successful candidate will be accountable in leading and performing the team's daily operations and providing support to business users in addressing moderate to complex business issues. The manager will also be responsible in the proactive and innovative performance of the Institutional and GA Investment Accounting team and support some projects of the Accounting Operations Solutions and Initiatives team.
 

Position Responsibilities:

- Primary point of escalation by the Business Unit, upstream and downstream stakeholders

- Lead the team by ensuring consistent and reliable service delivery to stakeholders

- Ensures the team monitors the team shared mailbox throughout the day and taking appropriate actions

- Support ad-hoc analyses to identify root cause of production problems and develop timely solutions

- Oversee the analysis of accounting data to ensure accurate accounting records.

- Lead the investigation of anomalies within Simcorp and recommend resolution or escalation to appropriate parties.

- Implement and validate changes to accounting procedures and update documentation to ensure operational objectives and standards are met;

- Prepare, verify and organize the information required for the preparation of monthly client reports, management reports and other financial reports;

- Gather data for KPI, analyze trends and report result to Business Unit/Management;

- Lead the regular business reviews and produce dashboard and metrics reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement.

- Lead/participate in projects as assigned to develop and implement new systems and products that will create process efficiencies and cost savings.

- Strengthen BU partnership and relationship through regular interaction and meetings

- Promote employee engagement and other employee-centered initiatives.

- Address team issues and concerns through effective planning and strategy.

- Perform managerial duties such as hiring, attendance/incentives management, billing, and overall coordination with the support departments such as HR, Finance and IT

- Ensure that all Service Level Agreements and MBPS and Business Unit compliance standards are met at all times

- Consult with MBPS Investments management on business planning, direction, and identification of opportunities for team growth and development
- Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews.
- Any other duties or projects assigned from time to time within or beyond working hours if needed

Required Qualifications:

· Bachelor’s degree in Finance or Accounting with a minimum of 8 years of relevant experience

· Professional Accounting designation preferred;

· Experience working directly with business clients in addition to application support teams

· Previous experience in investment operations in insurance or financial services is highly preferred

· Ability to work well independently as well as with others as part of a team

· Ability to grasp new concepts and information quickly

· Eager to build strong relationships with internal departments and external partners

· Excellent organization and prioritization skills with the ability to manage competing priorities

· Comfortable influencing without authority

Preferred Qualifications:

· Strong communication skills – both written and verbal

· Strong customer service orientation

· Should possess a desire to learn new skills, adapt and take on new challenges

· Strong relationship management skills to build enduring and productive alliances across matrix organizations.
· Experience in partnering with a diverse team located in multiple locations and time zones.
· Excellent analytical and diagnostic skills with knowledge and understanding of process design, as well as productivity improvement methodologies.
· Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty

· Candidate must be willing to work on a mid-shift

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement