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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a People Manager – Human-Centered Change (HCC) at Grade 7, you play a dual role: delivering strategic advisory and executional excellence in change management while nurturing a high-performing team of HCC professionals. You will lead by example, coaching team members, fostering a collaborative culture, and supporting business growth through scalable change strategies aligned to Salesforce transformation programs. You will also contribute to shaping the HCC practice through governance, quality standards, and team capability building.
 

Key Responsibilities:

1. Change Strategy and Execution:

Lead the design and delivery of enterprise-scale change management strategies aligned with Salesforce implementations.

Serve as a trusted advisor to customers, enabling value realization by addressing human, cultural, and organizational barriers to adoption.

Apply proven methodologies (e.g., Prosci) and tailor change strategies for diverse stakeholder groups.

2. People Leadership and Talent Development:

Provide day-to-day coaching, career development guidance, and performance management for a team of HCC professionals.

Identify growth pathways and support upskilling in areas such as stakeholder engagement, training design and consulting behaviors.

Support team upskilling in user experience principles to strengthen collaboration with design teams and improve the effectiveness of training, communications, and adoption strategies.

Drive a culture of accountability, inclusion, and continuous improvement.

3. Practice Governance and Quality:

Champion HCC governance by standardizing deliverables, ensuring quality execution, and reinforcing compliance with frameworks across projects.

Actively contribute to Communities of Practice (CoPs), Lunch & Learns, and capability-building initiatives to elevate the HCC team's impact.

4. Cross-Functional Collaboration:

Partner with Solution Architects, Project Managers, UX Designers, and Training Leads to integrate change management into the broader delivery lifecycle.

Integrate design thinking approaches into change initiatives by understanding user journeys and supporting intuitive, accessible user interfaces.

Align with senior leaders and global practice teams to cascade vision, share success stories, and inform strategic initiatives.

5. Business Enablement and Growth:

Identify opportunities to expand HCC influence within programs through consulting acumen, proactive stakeholder engagement, and thought leadership.

Contribute to internal proposals, reusable assets, and delivery frameworks that support scale, efficiency, and innovation.

Required Qualifications:

Prosci Certified Change Practitioner (or equivalent) with demonstrated success leading change in large-scale technology implementations.

5+ years of change management experience, ideally with exposure to Salesforce platforms and transformation initiatives.

Prior experience mentoring or managing small teams; strong people-centric leadership approach.

Background in consulting, with strengths in stakeholder engagement, communication strategy, and organizational design.

Strong foundation in Instructional Design, Learning Strategy, or Enablement is highly desirable.

Excellent interpersonal and presentation skills; ability to influence at all organizational levels.

Preferred Qualifications:

Experience working in a global delivery model or cross-cultural environment.

Exposure to agile delivery environments and digital product innovation.

Certifications in Agile, Design Thinking, or Coaching are a plus.

Education:

Bachelor's degree in Business, Organizational Psychology, Technology, or a related field required.

Master's degree preferred.

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