As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best. **In this position…** At the heart of our organization, we are committed to redefining the experiences that matter most for our employees. As the Customer Experience Design Manager, you will be a key driver in shaping a future where interactions are seamless, intuitive, and impactful. You will partner closely with the customer/business, empathize with the opportunity at hand, and play a key role in driving the outcome of projects in line with the 5D framework—Discover, Define, Diagnose, Design, and Deliver. You will lead a team dedicated to creating experiences that simplify and enhance daily interactions, resonating on a personal level and transforming the way our people engage with processes and technology. **This role is hybrid and requires 3 days in the Dearborn, MI office.** **What you'll do…** + Strategic Leadership: Lead and inspire a team of customer experience professionals in developing holistic, end-to-end experiences from ideation to implementation. + Execution Toolkit: Ensure the correct utilization of the program’s execution toolkit to guide program deliverables, instilling discipline, focus, and structure in project execution. + Future-State Focus: Lead the creation of current state process maps identifying pain points and work toward future states that deliver a more streamlined, engaging experience across all touchpoints. + Experience Design: Drive the design of intuitive, user-friendly processes by focusing on people, process, and technology, ensuring solutions align with current and future state process maps. + Enterprise Technology Integration: Collaborate with technology teams to leverage and maximize enterprise investments, such as HCM and Microsoft Dynamics 365 (Life@Ford), to enhance the overall experience. + Cross-Functional Collaboration: Facilitate design sprints with internal project teams and cross-functional partners to create end-to-end customer lifecycle improvements. + Research and Insight: Conduct and partner on qualitative research to understand user needs, translating insights (Visier and HCM Insights) into actionable strategies that inform, and guide experience improvements. + Prototyping and Testing: Prove out prototype concepts using design thinking methodologies to iterate and refine people, process and technology experiences that meet both business and customer needs. + Continuous Improvement: Lead retrospectives and lessons learned to continuously improve project delivery processes and outcomes. + Storytelling and Influence: Use compelling storytelling to communicate vision and gain buy-in from stakeholders, ensuring a shared commitment to enhancing the customer experience. + Mentorship and Development: Provide consulting and mentoring to the team, instilling human-centered design principles and fostering a culture of continuous improvement as well as the team’s development and growth. + Advocacy: Serve as a champion for Shared Services as well as customers, advocating for solutions that align with enterprise objectives and the needs of the customer. **You'll have…** + Bachelor's Degree or Master’s Degree (preferred) in Human Resources, Management Information Systems, Computer Science, or a related field and/or commensurate work experience. + Minimum 5 years of work experience with a Master’s degree or 8 years of work experience with a Bachelor’s degree, in HR Technology or a related field. **Even better, you may have…** + Senior Professional in Human Resources (PHR) + Certified Human Resources Information Systems Professional (CHRISP) Work Requirements: + Involves occasional (defined as one-third or less of the time) lifting of no more than 10 pounds at a time. Work is performed primarily in a seated position and entails no significant stooping, standing, climbing, walking, etc. Many sedentary jobs require good use of the hands and fingers for repetitive hand-finger actions. Working conditions occur within low to moderate noise levels related to the use of standard office or classroom equipment. This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: + Immediate medical, dental, vision and prescription drug coverage. + Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. + Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. + Vehicle discount program for employees and family members and management leases. + Tuition assistance. + Established and active employee resource groups. + Paid time off for individual and team community service. + A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. + Paid time off and the option to purchase additional vacation time. This position is a leadership level 6. For more information on salary and benefits, click here (https://fordcareers.co/LL6SP1) . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-LC2 **Requisition ID** : 45302