Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

An exciting 18-month secondment opportunity exists for a Manager with our Commercial Lines, GCS Operations Team in our Toronto location. You will lead the day-to-day operations of the GCS Central Support team supporting our GCS underwriting, broker and MGA partners. Leading underwriting fundamentals in team training and development, this role is involved in the overall leadership of the Service Support, Underwriting Assistants and Underwriting Technical Assistants within the Service Support and DUA/Warranty teams. Your passion and drive to support, lead, coach and mentor will contribute to the achievement of a high level of performance, improving relationships in the team, GCS Underwriting Services and Operations, and Aviva brokers and MGA’s. This includes the achievement of delivering on individual performance and departmental strategy and objectives, including providing the team with underwriting training and mentorship opportunities which is key. With a designated team, your support from a mentorship perspective will be aligned to the Aviva values and ways of working.

Manager of key broker and MGA operational relationships building and fostering collaborative ways of working aligning to Aviva Strategy while maintaining awareness and open transparent communication of Broker/MGA and Management initiatives

Lead two core teams within the overall team

You motivate and guide the quality of underwriting when conducting support authority reviews in accordance with governance standards as required.

Foster team competency and capability with sound underwriting practices that meet Aviva risk and controls.

Negotiate and amicably drive solutions with external broker and MGA partners in data quality, report timing and financial discrepancies that yield a high degree of accuracy.

Execute and deliver on time project outcomes while meeting the competing demands of day to day business.

Active leadership and team involvement in project execution when required, including GCS strategic initiatives by engaging with GCS Operations and Underwriting and other business partners

Managing team workload and provide direction to a team of service support, underwriting support and underwriting technical support assistants, providing a good balance of delegation

Collaborating with the leadership team and Operations in the creation and implementation of standard processes/guidelines/transactions through set parameter

As a passionate and engaging leader, mentorship and development of the team is key to our success, and involves performance reviews and development plans.

Encourage and demonstrate accountability while taking initiative with more difficult and non-standard situations, equipping the team to be self-solution focused

While managing all aspects of people management and building winning capabilities, you will collaboratively craft simplicity within processes, manage to KPI’s & operational metrics and dedicate time to monthly one-on-one and team building meetings with the team

Applying out of the box thinking in sourcing and executing automation and process optimization, you will collaborate and solution supporting ease of doing business with stakeholders and the business

Your engagement in active discussions with Line Leads, Billing Leadership, Finance, CTU and external partners ensures continuity and on time SLA’s in back office operations supporting Commercial Underwriting and Operations strategy.

Report on operational performance using data and analysis, including but not limited to; accounting discrepancies, RPA upload accuracy, data quality, pre and post bind workflows, delegated underwriting authority business relationships, root cause analysis of issues providing solutions to systemic issues in an effort to improve efficiency and accuracy in data

Post-Secondary education in insurance or a related field, and/or equivalent work experience in commercial insurance

Proven experience (minimum 5 years) in commercial underwriting background coupled with CIP/CRM (or enrolment) is considered an asset

Proven business insights and real passion for relationship management.

Leadership experience and capabilities (i.e. project lead, formal supervisory/leadership experience leading a team of direct reports)

Excellent underwriting skills with knowledge of rating and risk selection.

Above average experience with Aviva legacy systems and insurance tools including RTM, Salesforce, QLIK and MS office suite

Solid written communication skills and ability to write in the context of advising and teaching

Exceptional communication skills with the ability to convey decisions and information clearly with front-line staff, external and internal partners/stakeholders

Ability to develop strong business relationships, externally with brokers/MGAs and internally with other areas of Aviva (e.g. CTU, commercial lines branches).

Lead and guide the problem resolution process according to appropriate company guidelines and policies. Leading by example, the customer experience is kept in the forefront at all times.

Proven track record of effectively leading through change

Experience leading a hybrid team is preferred

Willingness to work in office and travel to lead at Aviva offices according to Aviva’s business charter

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.