ADP is hiring a Manager, Fraud Investigations (Compliance) in our Employee Financial Solutions organization.

 

The Manager, Fraud Investigations, is responsible for mitigating fraud risk for the Wisely Card product through advanced data analysis, robust monitoring, and effective collaboration with both internal teams and external vendors. This individual contributor role requires strong technical skills, a visionary mindset, and the ability to translate large volumes of data into actionable business insights and cost-saving initiatives. No direct reports.

 

As the Manager, you are driving innovation within the organization and coordinate across business, technology, operations, and compliance to align in generating ideas and change, with the intent of mitigating risks

 

Ready to #MakeYourMark? Apply now!

 

WHAT YOU’LL DO: Responsibilities

Lead investigations into complex fraud cases, analyzing large volumes of data to identify trends, root causes, and emerging risks. Utilize data analytics to tell a compelling business story, conduct research, and drive initiatives that deliver measurable cost savings. Oversee ongoing monitoring of fraud activity, ensuring early detection and rapid response to threats. Develop, implement, and optimize fraud rules (including Feedzai or similar tools) in collaboration with vendors and internal stakeholders. Identify process gaps and emerging threats; create logic and requirements for system enhancements to reduce and mitigate fraud. Work closely with industry vendors to implement strategies that mitigate risk to the business, optimize policies, and support integrations. Assist with managing vendor relationships and identifying opportunities for improvement and innovation. Maintain a comprehensive understanding of policy rules and their business impacts; ensure alignment with regulatory requirements. Communicate findings, recommendations, and business impact to senior leaders and cross-functional teams. Influence decision-making by providing actionable insights and advocating for process improvements. Lead or contribute to compliance initiatives, audits, and regulatory reporting as required. Mentor and provide guidance to junior team members; may lead functional project teams (without direct people management).

 

TO SUCCEED IN THIS ROLE: Requirements

This role is located in our San Dimas, CA office. We support a hybrid working arrangement (3 days in the office minimum with 2 days at home). Demonstrated expertise in fraud monitoring, policy/rules interpretation, and fraud rules implementation (Feedzai or similar, Threat Metrix, Visa, LexisNexis). Experience collaborating with vendors and managing external relationships. Strong communication and presentation skills, with the ability to influence senior leaders and cross-functional partners. Proven ability to lead projects and drive operational changes. Visionary mindset with the ability to anticipate issues, design solutions, and implement system changes. In-depth knowledge of regulatory requirements and industry best practices in fraud prevention. Ability to work independently and manage multiple priorities in a fast-paced environment. 8 years of experience in fraud investigation, risk management, or compliance within a complex business environment. Regular scheduled hours are 8-5; however flexibility is needed. Troubleshooting fraudulent activity can lead to having to work at night or on the weekend. 

 

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact

Bonus points for these: Preferred Qualifications

Advanced degree Professional Certifications: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS) Background in payroll, implementation, and/or contact center operations is a plus Excellent communication skills Fast learner Ability to influence Analytical

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.