**Additional Information** **Job Number** 25096704 **Job Category** Rooms & Guest Services Operations **Location** Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India, 400099VIEW ON MAP (https://www.google.com/maps?q=Mumbai%20Area%20Office%2C%20303A-304%20Fulcrum%20B%20Wing%20Hiranandani%20Business%20Park%2C%20Mumbai%2C%20Maharashtra%2C%20India%2C%20400099) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **CORE WORK ACTIVITIES** **Key Responsibilities:** + Functions as a support to the Director Franchise Operations – South Asia. + Position works with department heads of Front Office Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand standards for Franchise Services. + Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams thru continues trainings (BASE - connection with the Series by Marriott portfolio) and monitoring performance. + Develops systems to enable employees to understand guest satisfaction results – GV – ITR Focus. + Training and moving forward toward achievement of goals – MBO and Enrollments + Standardize SOPs across hotel operations and maintain it through training and monitoring for enhanced guest experience and consistent services – bring in the mindset change with associates. + Collaborate with internal stakeholders, resolve conflicts, and build positive relationships to drive expected results – Demonstrates and lives by the Core Values – Marriott Culture. + Develop and implement strategic plans to improve brand compliance and enhance guest experience by adhering to BSA/ Adherence to IT standards. + Maintain strong relationships with Hotel ops team – Marketing/ Brand and Ops teams + Strong problem-solving and decision-making skills to address operational challenges and make critical decisions to see a visible change in the franchise operations – Alignment to S by M. + Identifies trends and recommends necessary and effective changes with hotel PIP team towards implementation by sharing weekly/monthly reports. + Analyzes information and evaluate results to strategies the way forward by presenting data to DFO. + Maintains constant and effective communication with the Franchise Hotels for quick transition to Brand – Critical path checklist/Pre opening audits/Coordinating with Marcom – Photoshoot/collaterals + Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives + Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. **CANDIDATES PROFILE** **Education and Experience** + 3 or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or 8+ years of experience in Hotel Industry in Operations. **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities. + Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc. + Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues + Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences + Reading Comprehension - Understanding written sentences and paragraphs in work related documents + Writing - Communicating effectively in writing as appropriate for the needs of the audience _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.