About The RoleThis position will report to the Managing Director of Valuation Offices. Key areas of responsibility include oversight and management of the Fine Jewelry and Watches merchandising team, oversight of processes related to authentication and pricing expertise, coordinating with operations leaders to support category growth, and troubleshooting for customer service and consignor relations escalations to facilitate positive consignor and customer experiences.

What You Get To Do Everyday

 Oversee all authentication standards and practices relating to Fine Jewelry and Watches

Manage team of Fine Jewelry and Watch experts in multiple offices, providing guidance, leadership and coaching as necessary to achieve business goals

Coordinate with Inbound Operations Director and FJW Associate Manager to ensure Merchandising standards are adhered to consistently, accurately, and efficiently throughout the inbound pipeline

Act as primary point of contact for leaders of outside business units and offices under their management, including coordination with sales, operations, customer service, and consignor relations

Provide long-term, independent, growth and development for all FJW TRR employees by creating authentication guides, training material, and general knowledge collateral

Manage team resources to ensure lab equipment is in appropriate condition, adequately supplied, and knowledge of proper use is efficiently disseminated 

Maintain strong understanding of pricing trends and the sell thru velocity of product in our marketplace by working with Pricing teams

Utilize the ability to change the thinking of, or gain acceptance from others in sensitive situations, without damage to the relationship

Work on issues using an analysis of situations or data with an in-depth knowledge of organizational objectives  

What You Bring To The Role

Minimum Requirements:

Gemological and finished jewelry authenticity expertise

Knowledge of industry pricing standards

Polished, professional presentation skills

Ability to handle multiple complex, time sensitive situations 

Effective communicator (both verbal and written)

Demonstrate the skill and willingness to take initiative and to pro-actively anticipate organizational needs including the ability to meet external and internal deadlines as required.

Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes

Bachelor's degree from accredited college or university

Strong, tactical decision-maker; handles unforeseen issues

Sales experience encouraged

Expertise in Gemology required

Team player able to work effectively and collaboratively across all departments to meet goals and deadlines.

Compensation, Benefits, + Perks

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approval)

State of the art, climate-controlled warehouse facility

Find out more about our Benefits here.

The expected salary range for this role is $73,440.00-$116,280.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.