**Date Posted:** 2025-08-14 **Country:** United States of America **Location:** OTTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is on the lookout for an enthusiastic Manager, Field Service System to become a part of the Field Service Operations team. This role will lead the upcoming Field Service System (Salesforce) transformation for the US and Canada. Support the onboarding of new offices and implement comprehensive processes for rolling out the FSS tool across US and Canada Operating Areas and Territories. **This role can be done remotely in the United States.** **On a typical day you will:** Provide deployment support: + Coordinate & support OT deployments. + Engage OTs to complete pre-deployment activities. + Support training for OA and OT members. + Provide post-deployment reinforcement and support. + Champion the program and associated change management efforts. Administrative support: + Create New Work Types: Specific Repairs & Open Order. + Create New Work Plans/Steps for associated New Work Types. + Attach all related documents to Work Plans/Work Types/Units. + Create and manage new Skills/Certifications. + Administer required hours. + Administer resource preferences. + Create & update Service Territories as needed. + Overall maintenance and support of Field Service application. Operating territory support: + Support Shift creation and management. + Overall support and training (Service PM’s/Trainers/OT Teams). + Collect, document, and promote best practices. Assist in coordination: + Work with Global Field Service Admin for enhancements + Consolidate OA/OT feedback. + Help prioritize bugs & enhancements. + Writing requirements, Testing, Pilot, Deployment, Sustain & Support. + Communicate & promote new features/enhancements/bug fixes. + Develop and communicate standard work/training. KPIs & Reporting: + Monitor KPI Dashboard at an OU/OA/OT level. + Monitoring scheduling KPI’s for discrepancies & assist with corrections. + Develop and communicate standard KPIs and reports. Time & Expense: + Monitor Mechanic Submission & Supervisor T&E Approval for any issues or downstream rejections. + Support Supervisors in making payroll corrections as needed. Monitor Contract Statuses:      + Suspensions/Cancellations/NIS/Recaptures + Maintenance WO removed/created. + Contract conversions to Maintenance Plans. + Coordinate with Sales on making corrections as needed. **What you will need to be successful:** + Bachelor’s degree + 3+ years of Salesforce experience + Previous experience in Service Field Operations is desired + Ability to work in a highly team-oriented and dynamic environment + Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers + Self-motivated and able to manage many simultaneous projects and responsibilities + Comfortable in a technical environment utilizing Microsoft based computer software + Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills + Knowledge and strict enforcement of company EH&S policy and processes + Ability to travel between 25-50% domestically **Additional Comments:** Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. **What we offer:** + We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. + Enjoy three weeks of paid vacation, along with paid company holidays + We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. + Life insurance and disability coverage to protect you and your family. +  Voluntary benefits, including options for legal, pet, home, and auto insurance. + We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. + Pursue your educational goals with our tuition reimbursement program. + Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. The salary range for this role is $114,400-$157,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.