Our Story

We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA. 
  
But we know it’s not only about the clothes, it’s about the feeling it gives the people who wear them—whether they’re confidently giving a presentation in a well-tailored suit; basking in salty beach days in vibrant, sun-soaked swimsuits; or joyfully rediscovering their favorite Rollneck sweater in their closet again and again, season after season. 
  
Ultimately, it’s about helping our customers be the best, most authentic versions of themselves. And that’s what we’re after, to inspire people’s lives and style, for four decades and counting... 

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

The Role + Purpose: 

The Social Media Manager is responsible for planning, implementing, managing and monitoring the J.Crew Factory Social strategy in order to increase brand awareness, acquire new customers to the Brand, increasing engagement and follower growth.  

Design and implement holistic social media strategy to align with brand goals & vision   

Oversee day-to-day management of social media accounts / campaigns and ensure appropriate brand voice and consistency  

Create and manage the monthly Social editorial calendar which includes monthly sales objectives and initiatives  

Create actionable plans to both grow and maintain followers across Instagram, Twitter, Facebook, Pinterest, YouTube and LinkedIn – whilst building presence on Snapchat & TikTok  

Facilitate scaling brand and company awareness and support growing Store footprint

Work closely with the Creative Director and Creative team on specific campaign content, pre planning content by Quarter 

Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience  

Analyze effectiveness of all campaigns using marketing measurements such as matched market testing, mixed media modeling etc. Ensure progress on all platforms by using social media listening and analytics tools 

Monitor the competition and be aware of market changes and developments.  Act as the advocate of social, digital and emerging media integration

 

Qualifications: 

BA required  

Social Media Manager experience ideally within Fashion/Retail

Advanced knowledge and understanding of social, digital and new media platforms, including technology, customer experience and integration across marketing touch points.   

Expertise in how Social drives foot traffic

Strong project management and organizational skills.

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.

Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $97,600.00 - $122,000.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.  The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

 

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.