Position:Manager, ECS Business Operations
Job Description:

We are seeking an experienced and strategic Business Transformation Manager to lead a team focused on driving operational efficiencies, improving customer experience, and enabling revenue growth across Arrow’s ecosystem. Embedded within the Customer Experience team, this leader will serve cross-functional stakeholders—spanning operations, sales, IT, and supplier/vendor management to identify, prioritize, and implement high-impact transformation initiatives. This role blends process improvement, automation, and business analysis to enable scalable, efficient operations that enhance partner connectivity and customer satisfaction.

To read more about Arrow ECS, click here.

What You'll Be Doing

Transformation Strategy & Execution

Lead a team of transformation analysts and project managers in identifying inefficiencies and implementing sustainable improvements using Lean, Six Sigma, and other methodologies.Prioritize projects based on customer impact, revenue enablement, and cost optimization in alignment with enterprise goals.Partner cross-functionally to manage initiatives from concept to execution, including business case development, timeline oversight, and stakeholder engagement.

Customer & Partner Enablement

Collaborate with internal teams and external partners to streamline and automate workflows across the customer journey—especially those tied to quoting, ordering, post-sales support, and supplier transactions.Advance digital connectivity with partners through B2B integration strategies (API, EDI, self-service tools). Automation & Digital EnablementIdentify opportunities to automate manual and repetitive tasks using RPA, integration platforms, and low-code/no-code solutions.Collaborate with IT and external vendors to scope requirements and support implementation of enabling technologies.Promote a culture of innovation by piloting automation solutions that improve speed, accuracy, and partner responsiveness. Reporting, Insights & Value RealizationEstablish and track KPIs and performance metrics to measure the impact of transformation projects.Deliver insights and reports to leadership that quantify time savings, cost reductions, customer impact, and revenue influence.Ensure transparency of goals and outcomes through executive-ready dashboards and documentation.

Team Leadership

Coach and develop a team of six direct reports, providing guidance on project execution, stakeholder engagement, and professional development.Promote collaboration, accountability, and a continuous improvement mindset across the team and the organization. Change Management & AdoptionLead change management efforts to ensure alignment, training, and adoption of new tools and processes across impacted teams.Facilitate workshops and design sessions to co-create solutions with business stakeholders.

What We're Looking For

7+ years of experience in business transformation, operational improvement, or strategic project management.3+ years leading teams with proven ability to coach and grow talent. Deep understanding of Lean, Six Sigma, or other continuous improvement frameworks (certification preferred).Strong problem-solving and analytical skills; experience creating business cases and ROI-driven recommendations.Excellent communication skills with a proven ability to influence stakeholders at all levels.Experience with digital process automation, enterprise system integration (e.g., ERP/CRM), and partner enablement strategies.

The Skills That Will Help You Succeed Even More

Experience in distribution, supply chain, or B2B technology businesses.Familiarity with tools like Power Automate, or similar platforms is a plus.Proficiency in business intelligence tools (e.g., Power BI, Tableau) and project management systems (e.g., Asana, Jira, Smartsheet).

Experience / Education

Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent related experience.

Work Arrangement

Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

What’s In It For You?

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

Medical, Dental, Vision Insurance401k, With Matching ContributionsPaid Time Off (including sick, holiday, vacation, etc.)Health Savings Account (HSA)/Health Reimbursement Account (HRA) OptionsGrowth OpportunitiesShort-Term/Long-Term Disability InsuranceAnd more!

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Annual Hiring Range/Hourly Rate:$106,100.00 - $187,066.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:US-GA-Alpharetta, Georgia (Remote)

 

Time Type:Full time
Job Category:Business Support

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.