Your Opportunity as Equipment & Services Quality and Continuous Improvement Manager
You will lead the quality organization within North American Away from Home Equipment & Services (E&S) team and drive quality development, equipment service safety, and continuous improvement across the entire E&S organization. You will coordinate audits to ensure compliance with equipment specifications and material dispensing and oversee technical improvements. You will also ensure continuous improvement efforts aligning with steering team objectives to drive continued customer experience.
Location: 1 Strawberry Ln, Orrville, OH 44667 (J.M. Smucker Corporate Office)
Work Arrangements: Hybrid, onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this Role Your Responsibilities will Include:
Quality Management: ensuring that we are within compliance. Developing quality standards for equipment that meets our business needs. Creating work instructions (developing SOPs)
Project Management: working with our R&D team cross-functionally to develop equipment that meets the needs of our customers and is easily serviceable by our technicians. Leading projects to commercially launch equipment to meet business needs.
Continuous Improvement: evaluating current processes and policies. Implementing changes to optimize efficiencies
Engineering Change Management: developing processes to improve SOPs and ensure that they are properly documented before rolling out best practices to the rest of the organization
Other tasks as required
The Right Role for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What We are Looking For:
Minimum Requirements:
Bachelor’s Degree
5 years of experience in Quality Management/technical support
2 years of people management experience
Experience working with 3rd Party Vendors to develop quality standards
3 years of Continuous Improvement experience
Additional skills and experience that we think would make someone successful in this role:
2 years of leading a Quality organization
Lean Certification
Technical experience in the Food & Beverage Industry
Experience dealing with regulations
Mechanical or Process Engineering Experience
Learn More About Working at Smucker
Helping our Employees Thrive
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
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