Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview The Manager, Customer Experience Technology serves as the team lead & product owner for their assigned technologies and as a people leader to a team of passionate and talented administrators and analysts. They are responsible for maintaining and delivering a backlog of features that align to company priorities. Additionally, they focus on employee engagement by providing day-to-day coaching and mentoring of the staff on industry best practices and give regular feedback on performance. They are part of a leadership team that is tasked with executing the department vision and goals, collaborating on solving roadblocks, and continuously seeking ways to elevate the organizations agile practices. Responsibilities + Work closely with Sr. Director, CX Technology maintain the product roadmap and shape large priorities into epics and backlog items. + Leverage Analysts to maintain a healthy (2-3 month) backlog of user stories based on product roadmap. + Own sprint planning, ensuring the team is operating at full capacity and delivering work on-time with quality results. + Partner with Engineering to align solutions with organizational strategy and architecture. + Engage with Users and Subject Matter Experts to sustain a robust feedback loop throughout the entire software delivery process. + Employee management including but not limited to sourcing, interviewing and hiring for open positions, onboarding, conducting performance evaluations, managing employee time off requests and capacity, creating performance improvement plans, and serving as an active coach/mentor. + Develop technical resources and analysts and help each employee achieve their goals and objectives. + Monitor and analyze key performance metrics to identify areas for improvement and optimize the client experience and our technology delivery process. + Represent the team in discussing priorities and team allocation + Maintain clear visibility into status of projects, timelines and team allocation. + Stay up to date on related industry trends and Agile methodologies. + Other Duties as assigned. Qualifications + Bachelor's Degree in Business, Computer Science, or Information Systems. - Required + 5 years of experience in Salesforce.com administration or development. + 2 years of experience in 2+ years of experience in managing teams with 5-10 members. Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $97,088.61-$180,307.42 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values + Act with uncompromising integrity. + Provide outstanding service and build trusted relationships. + Drive innovation in our products and services and continually improve our processes. + Work in partnership and support each other. + Be personally accountable and deliver on commitments. + Treat each other with respect and dignity. What's in it for you? + We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. + We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best. + We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career. + We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. + We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.