Job Summary

Job Description

What is the opportunity? 

Manager, IGA CUSO Governance is primarily responsible for (1) oversight on intragroup engagements for RBC CUSO; (2) ensuring that the governance related to RBC outsourcing arrangements (Internal Standards & Regulatory Requirements) is respected; (3) ensuring the effective monitoring of all RBC US CUSO outsourcing arrangements; and (4) supporting the development, implementation, and management of supplier relationships in order to help manage risks and regulatory compliance of RBCUS CUSO’ IGA relationships. The Manager, IGA CUSO Governance acts primarily as a consultant to the business leaders to monitor supplier performance and close gaps and ensure compliance with the supplier management program.  The Manager will work in a global team environment and with various RBC US CUSO stakeholders throughout the supplier management lifecycle to ensure compliance of the Intragroup supplier services within the RBC Framework, corporate policies and regulatory requirements (global and local).

What will you do?

Developing and maintaining policies, programs and processes for validating against requirements and ensuring compliance with domestic and international regulations.Identifying and addressing potential areas of vulnerability and risk; developing resolution plans and preventive measures.Conducting investigation activities on complex compliance issues and proposing possible solutions.Assisting in establishing and maintaining the relationship with regulatory agencies; responding to their requests.

Risk Management

Support the implementation of RBC’s third party risk management policy and supporting standards intragroup relationships, executing to the requirements and regulations for suppliers specific to the geography.Support engagement owners with the supplier risk management assessment process by acting as a subject matter expert to ensure risks associated with the arrangement and service are fully assessed and documented in the supplier risk system.Provide effective challenge and oversight on activities performed by the 1st Line of Defense throughout the third party life-cycle. As a subject matter expert, identify issues or gaps and raise improvement opportunities to engagement owners or other stakeholders, where possible.

Relationship Management

Ensure that the governance related to RBC outsourcing arrangements (Internal Standards & Regulatory Requirements) is respected.Builds strong and trusted partnerships with business leaders and suppliers facilitating interaction, monitoring customer satisfaction and driving continuous improvement initiatives to deliver valueEnsure the compliance of arrangements with the Enterprise Policy on Third Party and Intra-Group Service Providers. In order to support this activity, and ensure the compliance with local regulations at the time of the on boarding and also as continuous follow-up. Will support the internal stakeholders in order to respect and deploy the applicable documentation and processes (SRMA, Exit Strategy, SLA, IS, …).

Reporting, Analytics, Market Intelligence

Stay informed of changes in the regulatory landscape and participate in regulatory change discussions across the lines of defense, as needed.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlexible work/life balance options

#LI-KA2

Job Skills

Data Gathering Analysis, Effectiveness Measurement, Ethical Business, Fraud Management, Internal Controls, Long Term Planning, Process Management, Results-Oriented, Risk Management, Strategic Thinking

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CUSO

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-16

Application Deadline:

2025-08-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.