**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You manage technical and scientific professionals responsible for initiation and execution of programs. This is a leadership role in cross-functional teams and regularly interacts with RDQ and cross-functional senior management. **How you will contribute** You will lead regional and sub-regional teams to deliver on the quality strategy, providing sufficient resources and expertise to appropriate functions and locations. You will manage, lead, coach and develop a team of quality experts to execute regional and global quality programs, ensuring compliance with Mondelēz policies and procedures and adherence to external regional and local food safety/regulatory requirements in internal and external manufacturing locations and facilities. In this role, you will develop and report quality KPIs, applying your understanding of the impact regional KPIs have on the global business. In addition, you will facilitate communities of practice on quality related topics; represent the quality function at R&D meetings to ensure that sufficient resources and expertise are allocated to significant projects, and to ensure there are sufficient resources available so products meet design, food safety and quality policy requirements; identify quality enhancements and improvements across R&D and the supply chain; partner with technical groups such as food safety/micro and sanitation to ensure program compliance and enhancement, and; help manage special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up for the SSMT, protecting Mondelēz’s interests and reputation. **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: + Relevant experience in operations, quality and/or R&D + Project management and managing multiple priorities + Understanding of the commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology, coaching, and training in technical material + Communication skills and leading cross-functional teams + Statistical processes and problem-solving techniques + Working with third-party manufacturers and suppliers to ensure compliance to Mondelēz International’s policies and procedures + Working with customers on quality related issues + Working with service-vendors’ technical equipment to support compliance **More about this role** **What extra ingredients you will bring:** **Key Responsibilities:** • Ability to develop a strategy, drive the implementation, and lead complaint reductions and resolution of consumer complaints across multiple sites. Responsible for the oversight of both brand and manufacturing facility consumer complaints to identify trends and ensure the proper improvement plans are identified and implemented. • Ensure audit preparedness for internal Mondelez quality/food safety compliance and external audit compliance (GFSI standards - FSSC 22000). • Assist with the building, reviewing, and monitoring of quality / food safety capital planning at the manufacturing site. • Participate in project and technical risk assessments and develop mitigation plans. Quality lead for commercialization projects ensuring products meet design, food safety, and quality policy requirements. • Ability to drive and improve quality standard work processes and tools for commercialization process. • Facilitate Root Cause Analyses (RCAs) and lessons learned. Review and ensure the timely closure of corrective / preventive actions for consumer complaints, audits, risk assessment, etc. • Develop, implement, monitor, and continuously improve quality and food safety programs. • Provide leadership to drive quality programs with manufacturing and business partners in areas including: consumer inspired quality initiatives, compliance to specifications, statistical process controls, quality system management, integrated Lean Six Sigma, HACCP, and GMP’s. • Work with plant quality managers to develop the manufacturing facility’s Quality departments and capabilities. • Responsible for oversight of the weekly, and monthly key performance indicators (KPI). • Oversee corporate quality team members to guide, coach, and develop them in their role and career. **Education / Certifications:** Bachelor’s degree in a relevant field; advanced degree preferred. **Job specific requirements:** Proven experience in Quality Assurance in the manufacturing environment, preferably in the food industry. • Minimum 10 years of related experience (operations, quality and/or R&D) with demonstrated technical and managerial ability. • Minimum 3 years of people management. • Experience in managing multiple locations and leading through influence. • Strong leadership and communication skills, experience in project management and risk assessment. • Knowledge of regulatory requirements, GFSI certifications, and quality standards. • If you are a results-driven leader with a passion for quality management, apply now to be a key player in driving excellence within our organization. **Travel requirements:** 50% or greater No Relocation support available **Business Unit Summary** With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging. Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging. **Job Type** Regular Corporate Quality Assurance Product Quality, Safety and Compliance At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.