Manager, Consulting United States + Apply + + + + About CentralSquare Technologies CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient. Job Description We are seeking a dynamic and results-driven Professional Services Manager to lead and support a team of project managers, solution consultants, and technical consultants. This individual will play a pivotal role in driving project execution, acting as a project sponsor, developing team talent, and collaborating cross-functionally with departments such as Support, Product, and Sales. The ideal candidate has a strong leadership background, a track record of delivering complex implementation projects, and a deep understanding of customer success and revenue accountability in a services environment. Team Leadership & Development + Lead, mentor, and manage a team of professional services staff, including project managers, solution consultants, and technical consultants. + Foster a culture of accountability, continuous improvement, and high performance. + Conduct regular performance reviews and develop growth plans for team members. Project Sponsorship & Delivery Oversight + Serve as an executive-level sponsor for key client projects to ensure quality and alignment with strategic goals. + Drive delivery excellence by tracking milestones, identifying risks, and resolving escalations. + Ensure adherence to scope, timelines, and budgets. Revenue Management + Own and achieve revenue targets for both recurring and non-recurring professional services revenue. + Monitor project profitability and utilization metrics to ensure financial goals are met. + Support the development of new service offerings and pricing strategies. Cross-Functional Collaboration + Partner with Sales to scope engagements and develop solutions that align with client needs. + Work closely with the Product team to provide feedback and influence roadmap prioritization based on customer implementation insights. + Collaborate with Support to ensure smooth post-implementation transitions and customer satisfaction. Skills & Requirements Experience & Background + Minimum 3 years of leadership experience in a professional services, implementation, or consulting environment. + Proven track record of managing customer-facing teams and delivering complex software or technology solutions. + Experience in driving financial performance and project outcomes. Skills & Competencies + Exceptional interpersonal and communication skills, with the ability to influence and collaborate at all levels. + Strong project management acumen, including familiarity with methodologies like Agile, PMP, or similar. + Ability to manage multiple projects and priorities in a fast-paced environment. + Strategic thinker with a customer-first mindset.