Manager, Community Outreach **This is a collaborative and integrated role between** **Erie Shores Healthcare** **and** **CMHA Windsor-Essex** **.** Reporting to the **Chief Executive Officer** of each organization, the Manager of Community Outreach will: + Serve as the **coordinator** for the _Mobile Medical Support Team_ and oversee the day-to-day delivery of high-quality programs and services that respond to the needs of clients. + Act as a **conduit for community engagement** , strengthening partnerships and outreach efforts. + Support **vulnerable populations** by facilitating access to care. + Ensure patients are **connected to primary care providers** to promote continuity and better health outcomes. **Key Responsibilities** **Policy Compliance & Confidentiality** + Adhere to all policies and procedures established for the assigned department. + Maintain strict confidentiality of patient information in accordance with organizational and legal standards. **Community Outreach & Engagement** + Plan, implement and monitor services that respond to client and communities’ needs, and meet internal and external performance targets. + Develop, implement and ensure adherence to primary care policies, protocols and workflows. + Oversee aspects of recruitment, supervision and performance of outreach teams and maintain effective communication with employees, volunteers, patients, physicians, and the general public. + Serve as liaison within the **Primary Care Sector** **and** **WE-OHT** **,** ensuring alignment with regional priorities. + Research and engage with community organizations that align with organizational pillars and strategic goals. + Collaborate with the Executive Team to identify target audiences and establish partnerships with organizations serving key demographics. + **Support access to primary care by connecting unrostered patients to the Community Health Centre, the Medical Mobile Unit, or Nurse Practitioner–led clinics.** **Public Engagement & Field Outreach** + Engage directly with the public in high-traffic areas to promote healthcare services, events, and partnerships. + Observe trends and report on distribution outcomes to support **data-driven outreach strategies** **.** + Provide daily or weekly activity summaries (e.g., locations covered, approximate reach, engagement notes) to track performance and optimize future planning and implementation. + Monitor public response and engagement patterns, identifying **high-performing locations and times** for outreach. + Support marketing and outreach campaigns by distributing branded materials that align with organizational messaging and target demographics. + Maintain accurate logs of distributed materials and locations, ensuring alignment with outreach goals and tracking needs. + Communicate field insights and local observations to marketing and operations teams to improve targeting and material relevance. + Coordinate with operations and logistics staff. **Humanitarian & Partnership Coordination** + Assist in planning and coordinating logistics for humanitarian initiatives and community operations (disaster and emergencies, vaccinations, outbreak management, etc.). + Act as liaison between local and international non-profit partners, community leaders, and healthcare stakeholders. **Executive & Strategic Support** + Provide comprehensive support to the Executive Team to ensure streamlined operations and efficiency. + Contribute to the execution of the strategic plan and other special projects as assigned. + Conduct research and analysis on community groups of importance to the foundation and its pillars. + **Lead and support project management activities** to ensure timely and effective implementation of initiatives. **Other Duties** + Perform other relevant tasks as required to support the mission and objectives of **Erie Shores Healthcare** **and** **CMHA Windsor-Essex** **.** **Qualifications** + **Education** + Bachelor’s degree in business administration, Public Health, Social Sciences, or a related field (required). + Graduate-level education (e.g., master’s degree) considered an asset. + **Leadership & Change Management** + Proven experience working with senior leadership to drive meaningful, sustainable organizational change and deliver measurable results. + Demonstrated leadership and change management skills with the ability to inspire, engage, and develop staff. + Strong ability to mentor, coach, and build team capacity. + **Strategic & Analytical Skills** + Expertise in developing processes, procedures, program evaluation frameworks, and applying research methods. + Innovative and strategic thinker, capable of operating effectively at strategic, policy, and operational levels. + Skilled in planning, organizing, implementing, and evaluating goals, objectives, and policies. + **Relationship Management & Communication** + Proven ability to build and maintain strong relationships with internal and external stakeholders. + Excellent communication and interpersonal skills, with a professional and collaborative approach. + Experience navigating complex organizational structures and managing cross-departmental needs. + **Operational Management** + Ability to delegate effectively, set clear expectations, and monitor progress of direct reports. + Strong organizational and project management skills to balance multiple priorities and deliver results. **Key Competencies** + **Community Engagement** – Demonstrated ability to connect with diverse populations, particularly vulnerable groups, while fostering trust and collaboration. + **Cultural Competence** – Awareness of, and sensitivity to, cultural, social, and economic factors that impact healthcare access and community relationships. + **Strategic Problem-Solving** – Skilled in identifying challenges, analyzing complex information, and implementing innovative, practical solutions. + **Adaptability & Resilience** – Able to manage change, adjust priorities in fast-paced environments, and remain composed under pressure. + **Collaboration & Teamwork** – Strong interpersonal skills with a proven record of building partnerships and working across organizations, sectors, and disciplines. + **Influence & Advocacy** – Capable of representing the organization with credibility, influencing stakeholders, and advocating for community needs. _Erie Shores HealthCare is an equal opportunity employer. Accommodations available on request in all parts of the recruitment and assessment process as required under ESHC’s Accommodation Policy. If you require a specific accommodation, please contact the Human Resources department at HumanResources@eshc.org_