Manager, Client Services, Health Solutions Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like The Client Service Manager will work closely with the Client services Leads/ Client Services Director in driving and delivery operational excellence to achieve client retention &/or organizational outcomes. The key role shall include and not limited to leading renewal meetings preparing and per reviewing of reports and communication collaterals, conduct employees' communication sessions/ presentations. He/She will concurrently work along with Client Relations Team to develop client-related initiatives to provide a holistic approach to benefits consulting and to develop/ hold client relationship within agreed scope of work. He/She will hold direct client relationship with all corporate clients and act as the escalation point &/or management for all lines of covers. Responsible in meeting the KPI set for the year Skills and experience that will lead to success .Diploma in any relevant discipline Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS Seasoned experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector Client management experience, analytical, critical thinking, problem solving skills required Ability to manage and influence key stakeholders internally and externally Self-disciplined and organised Inter-personal skill and focus on service excellence Proficient in Microsoft Office applications including Word, Excel, PowerPoint How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. #LI-SS5 2564830