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Job Summary
Responsible for the execution of the clinical aspects of the Case Management process. Provides outreach and enrollment services to meet eligibility requirements of program and surrounding counties. Ensures coordination and planning with the help of community and family support. Focuses on the development and coordination of community service plans. Partners with service providers, families, and patient to create plan of healthcare and identifies additional service providers. Responsible for overseeing customer service, supervisor and role model for staff, the daily assignment of staff, patient flow and shift to shift decision making regarding staffing. Participates with leadership in the development of the case management standards, evaluation of outcomes and development of improvement initiatives.Does this position require Patient Care? Yes
- Provide day-to-day supervision to Case Managers and interns/students as appropriate.
- Complete psychosocial assessments covering psychological, social, and environmental concerns, including evaluation of mental status.
- Review daily referrals and screenings of clients.
- Audit case file on a regular basis for completeness and accuracy.
- Assist in discharge planning as required.
- Serves and protects the hospital community by adhering to professional standards, hospital care policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
Qualifications
Education
Associate's Degree Nursing required or
Bachelor's Degree Nursing preferred or
Master's Degree Social Work preferred or
Master's Degree Related Field of Study required or
Master's Degree Occupational Therapy required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Licensed Independent Clinical Social Worker [LICSW - Massachusetts] preferred Registered Nurse [RN - Massachusetts] - preferred
Experience
Supervisory or management experience with professional staff in a healthcare setting 5-7 years required
Experience in case management, utilization review, or discharge planning 5-7 years required
Knowledge, Skills and Abilities
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Strong analytical ability, critical thinking and processing skills.
- Strong customer and interpersonal skills.
- Strong teamwork skills.
- Excellent organizational and communication skills.
- Ability to deal with rapid changing health care environment and requires excellent interdisciplinary team collaboration skills.
Additional Job Details (if applicable)
Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
311 Service Road
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$58,656.00 - $142,448.80/Annual
Grade
98TEMP
EEO Statement:
Rehabilitation Hospital of the Cape and Islands Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.