**Overview** **About BU:** Platform Services specializes in the implementation, management and evolution of Custom and PeopleCloud solutions, offering end-to-end support for clients. Our team of experts handles platform setup, ongoing management, and strategic enhancements, ensuring that our solutions adapt to changing business needs. From loyalty programs to digital activation, our platforms empower clients to execute campaigns, generate insights, and streamline business activities, all with a focus on seamless integration and continuous improvement. By collaborating with client partners and strategy teams, we create impactful campaigns tailored to each client’s unique objectives. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s) **Responsibilities** **What you’ll do as a Manager, BSA:** + Elicit, Interpret, and articulate a client's marketing vision, objectives and connect them to targeted customer journeys/use cases + Direct client discussions during discovery and enable translation of vision to scope covering data and technology needs + Serve as the solution wide requirements subject matter expert driving exhaustive coverage of all Business Requirements, data needs, business rules, and execute translation of these into Functional and Non-Functional requirements. + Lead and review detailed analysis of product feature fitment versus business requirements to create functional specifications for gap areas + Lead and drive conversations stakeholders to validate design against requirements + Elicit and guide BSAs to document client solution acceptance criteria ensuring coverage of business requirements and client objectives + Be an ongoing trusted advisor to our clients ensuring enhancements and future roadmaps conform to client business objectives. + Lead effective client meetings, make proactive recommendations, negotiate deliverables, and drive successful outcomes + Define, adopt, and enforce business analysis delivery standards and best practices + Manage a team of Business Systems Analysts, which includes providing leadership and mentoring, soliciting, and providing feedback, completing performance appraisals, and career growth discussions + Interviewing and hiring BSAs to grow and contribute the BSA practice + Lead initiatives to develop and implement best practices, standards, and methodologies, around business analysis and data analysis **Qualifications** + 12+ years of relevant business analysis work experience in the database/ data driven marketing space + Ability to lead large/ multiple client engagements and solution, in addition to multiple work-streams within a solution + Ability to direct and lead the documentation of business requirements, functional specifications, and other client deliverables + Expertise in understanding and analyzing data from different sources + Expert SQL skills + Strong understanding of API, JSON, XML and SOAP UI + Ability to multi-task, prioritize and quickly change priorities. + Excellent written and verbal communication skills + Ability to work collaboratively with lead global teams. + Ability to lead a team of BSAs and mentor them through projects and support their career growth + Ability to effectively navigate and lead a cross functional organization to get work done + Excellent drive and initiative, and sense of personal accountability + Understanding of Loyalty, Marketing concepts and various marketing channels (added advantage). **Additional Information** Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: + **Act with integrity.** We are transparent and have the courage to do the right thing. + **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential. + **Innovate with purpose.** We shape the market with big ideas that drive big outcomes. + **Respect all voices.** We embrace differences and foster a culture of connection and belonging. + **Empower with accountability.** We trust each other to own and deliver on common goals. **Because You Matter** YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here (https://www.epsilon.com/apac/youniverse) **Epsilon is an Equal Opportunity Employer.** Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.