About Sam's Club People Team
Our People Team at Sam's Club is transforming retail with best-in-class people practices, AI, and digital capabilities to tackle the biggest problems in Sam’s to enable acceleration of performance and deepening of culture. As a people-led and tech-powered team, we are committed to creating a world-class associate experience, leading a culture of belonging, and building a strong bench for future leaders, making us a magnet for top talent.
Position Summary
The Manager, Business Support at Sam’s Club plays a pivotal role in driving operational excellence, supporting field HR priorities, and leading strategic projects that enhance business performance. This role combines data-driven decision-making, quality improvement, and cross-functional leadership to deliver impactful results across the organization. By minimizing operational variances and resolving workflow challenges, you’ll help improve performance and member satisfaction. Your ability to communicate best practices, identify improvement opportunities, and drive accountability will be essential to your success.
What You'll Bring:
Strategic Thinking & Problem Solving: A proactive mindset with the ability to identify operational challenges and implement effective, data-driven solutions.Collaboration & Influence: Ability to build strong relationships and work effectively across teams, fostering trust and shared ownership.Project & Process Management: Strong skills in managing complex projects, streamlining workflows, and executing strategies that drive business results.Analytical & Reporting Expertise: Ability to analyze performance metrics, identify trends, and deliver actionable insights that support decision-making and operational excellence.Communication & Engagement: Excellent communication skills with the ability to share best practices, engage stakeholders, and build consensus around business priorities.What You'll Do:
Drive Operational Excellence: Lead the development and implementation of quality improvement programs, streamline workflows, and reduce inconsistencies to enhance performance and member satisfaction.Support Business & HR Objectives: Partner with field HR and business leaders to align operational strategies with organizational goals.Support Talent & Recruiting Efforts: Partner with stakeholders to support recruiting initiatives, national hiring campaigns, and workforce planning strategies.Deliver Actionable Insights: Analyze business metrics, identify trends, and create reports that inform decision-making and support continuous improvement.Foster Growth & Learning: Promote a culture of belonging and continuous development by mentoring peers, training others on new tools and processes, and encouraging adaptability and a growth mindset across teams.Leadership Expectations
At Sam’s Club, Managers exemplify all core leadership behaviors while operating at a broader scale and navigating greater complexity. In addition to foundational leadership, they are uniquely accountable for the following:
Respect the Individual: Foster inclusion, open communication, and a culture where everyone feels valued and heard.Act with Integrity: Uphold high personal standards, take accountability, and model ethical behavior aligned with company values.Serve Our Customers and Members: Use insights and awareness to make thoughtful decisions that support both immediate needs and long-term goals.Strive for Excellence: Embrace change, seek innovation, and collaborate to continuously improve outcomes and processes.Must Have:
Ability to travel to and from multiple facilities or work-sites requiring extended overnight stays.Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies and reporting.Familiarity with leveraging artificial intelligence or machine learning tools to enhance decision-making, automate processes, or improve business outcomes.Nice to Have:
Proven ability to manage multiple projects simultaneously, ensuring timely and successful completion.Strong PowerPoint and/or Excel skillsJoin us and build a career you’re proud of, together, let's shape the future of retail and make a real impact!
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00-$110,000.00
Additional compensation includes annual or quarterly performance bonuses.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business, Logistics, Computer Science, or related field and 2 years’ experience in operations, retail, project management, or related area OR 4 years’ experience in operations, retail, project management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
WalmartMasters: Business AdministrationProject Management - Project Management Professional - CertificationPrimary Location...2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America