REQ10211 Manager, Business Development (Open)

POSITION SUMMARY:

The Manager, Business Development is responsible for developing and maintaining new Premium business from Hong Kong, Macau and the rest of Asia. Their function is to promote Studio City while enhancing and retaining relationships of Premium casino players and cultivating new Premium players from the Mass casino floor. Each Manager, Business Development will be required to achieve client quotas thru theoretical calculations, reservations, or any other means the Studio City Management specifies. The Manager, Business Development will be expected to provide personal service to his / her guest throughout
the guest’s visit and to maintain personal contact after the guest has returned home.

PRIMARY RESPONSIBILITIES:

To develop new premium business from Hong Kong, Macau and the rest of Asia and retain existingPremium valuable patronsAchieve clients quotas / targets / goals as assigned by the CompanyProvide professional customer relationship services with potential patrons and provide quality pre & post-guest servicesMaintain accuracy databaseAssist to support marketing events and programs that drive relationship with Premium players and develop businessOccasionally inform patrons of the upcoming events and company activities through different communication channels availableSupport any projects / tasks assigned by Executive Director, Business Development

KEY PERFORMANCE INDICATORS: (this is optional, please list 3-5 indicators at most)
As agreed with the Company

QUALIFICATIONS:

Experience (please indicate minimum required and preferred experiences)

Proven experience in VIP Services and / or Premium player fieldsExperience in gaming marketing field and relevant experience in event and promotion field is an advantageDisplays a high commitment to improving customer serviceMotivates others to achieve business objectives and common goalsEncourages people to work as a teamAdopts and implements new approaches and practices to meet changing circumstancesSound Knowledge in Macau’s casino business model

Education (please indicate minimum and preferred academic requirements)

Tertiary QualificationsDegree holder or above in business administration or marketing field is an advantage

Skills / Competencies (please indicate requisite competencies that are qualified for the position)

Computer literateExcellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regardedAbility to converse in foreign language(s) will be an added advantageGood leadership skills and able to supervise the teamPleasant and mature dispositionAble to work on rotating shiftsAble to define problems, collect data, establish facts, and draw valid conclusionsAble to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variablesAble to analyse collected data in the report formatMust be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrancesMust be able to tolerate second hand smoke