Amazon Freight is part of the Amazon Transportation Services organization responsible for many of Amazon’s best-in-class logistics and transportation operations. Amazon Freight allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe.
We are looking to hire a professional People Manager responsible for leading a team in charge of developing our strategic portfolios through relationship building, engagement activities and ensuring a great customer experience. This individual will analyze market data to identify trends/opportunities, utilize an extensive network of relationships with the relevant industry to gather market intelligence, and execute on business development opportunities. The successful candidate will be results driven, highly analytical, customer obsessed, and ready to roll up the sleeves to grow this business.

This role can be based in London, Munich, Berlin and Luxembourg.

Key job responsibilities
-Manage a team of Business Developers or Account Managers
- Support individuals on identifying new segments and unlock new strategic customers with best-in-class service.
- Maintain a high level of engagement from potential customers and proactively identify the challenges they are facing.
- Build relationships with key stakeholders across the portfolio.
- Be the voice of the customer to guide product development and iterations.
- Identify and lead complex projects or initiatives to solve customer pain points and improve experience.
- Communicating ideas effectively, both verbally and in writing, to all types of audiences and not limited to writing narratives, business cases and other strategic documentation.
- Coach and mentor team members

A day in the life
This role sits within the Business Development team, part of Amazon Freight Commercial team. Focusing on new customer acquisition in the EMEA market, the Manager is expected to manage, coach and mentor team members on attracting new businesses, tailor our product to customers' needs and close business deals with the needle-moving shippers for Amazon Freight.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Amazon Freight (AF) is a B2B start-up within ATS in Europe. This 1.5-year-old venture allows external businesses ("shippers") to use Amazon’s transportation technology and network to transport products in bulk across Europe. This is an innovative technology-driven solution for the logistics needs of small and large businesses and is scaling rapidly as an offering.