This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.

At Spectrum, we keep our customers connected across a 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Manager on the Billing Operations and Technology team, you’ll drive process innovation by modeling, documenting, analyzing, and overseeing process improvements for the billing system. These improvements will enhance the user experience, improve productivity, decrease errors, and increase efficiencies. In addition, responsible for managing projects, ticket requests, escalations, issues, and off hours support.

WHAT OUR MANAGERS OF BILLING OPERATIONS ENJOY MOST

Participating with Billing Operations teams to support the continuous improvement and ongoing operations of the Charter Billing System Leveraging relationships with residential and commercial businesses to assist in the implementation of defined billing systems enhancements Implementing processes to deliver integrity of all billing data, system availability, system functionality and audit compliance Working with billing vendors and internal teams to implement projects and remediate issues. Utilizing partnerships with Marketing, Legal, regulatory and Billing Design teams to execute strategic business plans, operational goals, and performance metrics Responding to Billing System Audit findings and implementing remediation plans as directed

You’ll work in a dynamic, collaborative office environment. You’ll excel in this role if you are a motivated self-starter, able to make decisions while working under pressure, and available off-hours. You have a curiosity for using the latest technological developments and tools to improve functionality and achieve team goals.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Prior experience in leadership: 2 years or more; demonstrated project management: 2 years or more; business process management: 3 years or more; Technical billing systems platform: 5+ yearsEducation: Bachelor’s degree in Information Technology or related field from a four-year college or university or equivalent experience Technical skills: Expert level knowledge of CSG/ICOMS Billing System products and services; Technical Billing System platform: 5 years or more Skills: Knowledge of systems used by cable and/or telecommunications industries to support end user cable, data, and telephony billing, customer services, and accounting activities; knowledge of software applications (i.e., word processing, spreadsheet, Visio, Project, etc.) Abilities: Identify complex problems, review information, develop and evaluate options, and implement solutions; facilitate cross-functional communications among multiple teams; communicate with technical and non-technical audiences Hybrid Schedule: Four in-office days weekly

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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CBI505 2025-60482 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63043

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.