Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Job Purpose:       

As an Attractions Manager, you will be responsible for the growth and development of salaried management, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction.

Job Summary:

Responsible for growth and development of salaried management teamEstablish positive culture for new AttractionFocus on establishing and maintaining focus on safety and positive internal and external guest serviceMaintains the operational efficiency of Attraction during park hours and seasonal/special events, including developing plans for high efficiency and low wait times through active participation in managing guest flow experienceMaintains both labor and non-labor budgets for Attraction.  Develops operating budgets and adjusts operations as necessary to identify and control budgets.Helps ensure artistic and thematic integrity of attraction.Assists Talent Acquisition team for assurance most qualified candidates are hired/trainedSupports the scheduling department in reviewing the team member schedules weeklyEnsures department understands and follows all company policies and procedures.Crisis management including Guests’ and Team Members Medical/Emergency situationsSupervises management team to ensure they are providing work direction and coaching to team members as neededInvestigates incidents including Team Member/Guests’ complaintsAdvocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety groupCreates and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition programsSupports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs.Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.

Qualifications

Qualifications/Requirements:

Minimum 5 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred.Must be available to work on weekends, holidays and nights as required.Must have excellent written and verbal skillsMust be proficient in Microsoft programs such as Word and Excel.

 

Desired Characteristics:

Bachelor’s degree in  Business, Operations, or Hospitality is highly preferredProven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects.Proven ability to anticipate needs and initiate actionExperience managing in a union environmentStrong interpersonal and analytical skillsProactive thinker/self-starterStrong guest service experience with conflict resolution.Theme Park experience highly preferred.Strong interpersonal and organizational skillsAble to prioritize work-load and have the ability to multi-task in a fast paced work environmentDemonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time.Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results. 

Additional Requirements:

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - $90,000 (bonus eligible)

 

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].