Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role
Manage the development and production environments to ensure operating at maximum efficiency. Understanding how to monitor, what to alert on, who should act, and why it makes a difference are core tendencies of the team. Owning and improving the scalability and reliability of our products. Working directly with product engineering and infrastructure teams.

What Part Will You Play?

Provide technical and people leadership to the Site Reliability Engineering teams by facilitating one-one-one, team, and performance review meetings.
Communicate and provide timely status and incident reports to Sr. Leadership.Oversee and report on project status, assemble project teams, and help to define assignments against defined schedules and milestones.
Continuously work to improve the reliability, stability, and performance of the digital platforms
Ensure teams follow all DevOps and GitOps practices for automation solutions.
Continuously work to improve problem identification and service restoration of digital platforms by leading and overseeing efforts to define, enhance, and deliver automated alerting and response systems with intelligent, self-healing capabilities.
Provide periodic on-call escalations support based on established 24/7/365 support schedules.
Communicate and provide timely status and incident reports to Sr. Leadership.
Collaborate with development, SRE Platform and SRE Observability teams through implementation decisions to achieve highly reliable infrastructure, systems, and integrations.
Provide advanced Incident Management and Problem Management support to teams, to effectively identify, remediate, and resolve issues related to platform reliability, stability, and performance through careful analysis of telemetry data and system logs.
Document all changes following controls, procedures and documentation standards and raises issues and concerns with recommendations for follow-up action.

What Are We Looking For in This Role?
Minimum Qualifications

Bachelor’s Degree in Computer Science or equivalent work experience
Typically Minimum 6 Yrs. of Related Professional Experience & Prefer a Minimum of 1-2 Yrs. Supervisory Exp.
5+ years’ of experience working in global organizations with the ability to effectively communicate with executives, leaders and individual contributors across the organization.
3+ years of SRE experience working with telemetry, observation, self-healing solutions, and platform automation.
Experience with monitoring, logging & telemetry tools like Grafana, Prometheus, Splunk, ELK, Datadog, etc.
Experience with automation and tools such as (but not limited to) Jenkins, Ansible, Terraform, Salt, etc.
Experience  in designing, creating and supporting Automation (PowerShell, Python, Ruby, AWK, SED, etc.) to run health-checks and self-healing capabilities for the platforms.
Working knowledge in the use of the following platforms and tools:
Cloud: MS Azure/AWS Cloud/GCP
Networking fundamentals: TCP/IP, DNS, WINS, DHCP, etc.
Collaboration & Change Management tools: Jira, ServiceNow, Cherwell, etc.

Preferred Qualifications

12+ years’ of experience working in global organizations with the ability to effectively communicate with executives, leaders and individual contributors across the organization.
5+ years of SRE experience working with telemetry, observation, self-healing solutions, and platform automation.

What Are Our Desired Skills and Capabilities?
Scope - Responsibilities: Responsibilities are often at the department or sub-department level / functional specialty.  
Planning Horizon: Planning horizon is Typically less than 1 year.
Reporting Relationship: Typically reports to a Senior Manager or Director.
Problem Solving Requirements: Problems are specialized, but routine and Typically clearly defined. Manager guidance is available.
Span of Control Accountability: Typically manages the work of five or more Supervisors, entry to mid-level Professional / technical team members or administrative / call center / production team members.  Handles routine performance management and other staffing decisions.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.